Advanced Medical Support Assistant

VA Careers - Medical Support Assistant

Major duties include but are not limited to:

• Independently manage position responsibilities with little supervision as well as set priorities and deadlines adjusting the flow and sequencing of the work to meet team and patient needs.
• Conducts daily review of active/pending consults, Recall list, VetLink and Kiosk communications for accuracy and disposition.
• Coordinates administrative services for veterans, family members, caregivers, and the general public, administrative and clinical staff to ensure continuity of inpatient and outpatient care.
• Ensures that all necessary health/administrative information are integrated into Computerized Patient Record System (CPRS) by sending the documents to scan.
• Develops and maintains effective working relationships with all clinical and administrative staff in determining priorities of activities in support of direct patient care.
• The ability to distribute and balance the workload among employees in accordance with established workflow or job specialization, assures timely accomplishment of the assigned workload and assures that each employee has enough work to keep busy.
• Directs work of Clinical Support Section employees in the absence of the supervisor.
• Knowledge to assume the role of a Program Support Assistant (Care Facilitator) or Medical Support Assistant (MSA) during special projects or heavy workload, for leave, vacancies, or when the Program Support Assistants (Care Facilitators) are detailed to fill-in other areas.
• Responsible for completion of personnel reports, rosters, and maintenance of supplies and forms.
• Requires frequent changes to VHA directives, regulations and local policies and constant coordination to ensure compliance and standardization associated with Advanced Clinic Access principles.
• Conducts special audits, studies, or surveys to be utilized in the development of procedures, and to assist employees in collecting complete and appropriate data for reporting processes and for generating revenue.
• Must be able to interpret and communicate requirements of VHA Scheduling Directives and complete accurate scheduling responsibilities.
• Utilizes various resources to accurately and timely schedule appointments.
• Assist in processing Veterans travel payment vouchers for the Beneficiary Travel Program and Health Benefits Unit.
• Serves as technical advisor and liaison with contacts at all levels.
• Must completely understand and be able to explain complex regulations and eligibility criteria concerning veterans' entitlements and VA benefits, priorities for care, access to care and advanced clinic access.

Work Schedule: Full-time, Monday - Friday, 8:00am - 4:30pm

Pay: Competitive salary and regular salary increases. When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade).

Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience.

Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66

Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA

Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)

Telework: Ad hoc available per hiring manager discretion.

Virtual: This is not a virtual position.

Functional Statement #: 21L29-A