Senior Director, Gas Turbine Product Service

Job Description Summary The Senior Director, Gas Turbine Product Service has enterprise accountability for the technical strategy, service engineering performance, customer experience, and future technology influence for GE Vernova’s Gas Turbine Technology. This role leads the organization responsible for enhancing service technology, integrating customer and fleet data, resolving complex technical issues, and improving reliability, availability, maintainability, safety, and serviceability across the fleet. The role also has direct accountability for Gas Turbine Fleet Design Engineering, ensuring alignment between product design, service requirements, and long-term fleet performance for key Gas Turbine Frames. This leader is responsible for stabilizing and scaling GE Vernova’s cutting-edge HA Gas Turbine Technology, a strategically critical platform operating at unprecedented firing temperatures and supported by a rapidly growing installed base. With current HA GT Train Availability at approximately 90%, approximately 150 HA trains in operation today, and the installed base expected to double within several years, the role is central to improving reliability, reducing technical risk, and enabling profitable growth of the platform. A 4-point improvement in availability across this fleet represents approximately $2B in annual customer value, underscoring the scale of the business impact. The leader will transform the customer experience across approximately 20,000 Engineering Request (ER) cases and 150 Root Cause Analyses (RCA), ensuring faster resolution, stronger technical rigor, improved closure quality, and better outcomes for customers and the business. The role also provides executive leadership for customer-facing technical engagement, including development of Users Conference content for targeted Gas Turbine technologies and direct interaction with Insurers to support technical credibility, risk mitigation, and confidence in fleet performance. In addition, this role influences the development of next-generation Gas Turbine Technology by translating fleet experience, root cause learnings, and customer needs into product requirements, serviceability improvements, and future design direction. The role shapes technical priorities and operating strategy across a large, multi-disciplinary, globally dispersed organization and exerts significant influence across engineering, services, product management, commercial, external stakeholders, and regional teams. It requires executive judgment, strategic thinking, and the ability to lead across complex technical, organizational, and customer-facing challenges with broad autonomy and high accountability for business impact, fleet outcomes, and organizational performance. Job Description Key Responsibilities Provide Executive Leadership for Gas Turbine Product Service Engineering, including technical support for the installed base, customer issue resolution, fleet issue management, service bulletin implementation, fleet configuration, outage support, and lifecycle fleet engineering. Lead Fleet Design Engineering responsibilities for key gas turbine frames to ensure product and service design decisions support fleet reliability, maintainability, serviceability, and long-term customer outcomes. Own the end-to-end customer experience and technical resolution model across approximately 20,000 Engineering Request (ER) cases and 150 Root Cause Analyses (RCA), driving improved speed, quality, consistency, and closure effectiveness. Lead the stabilization of HA Gas Turbine Technology through disciplined root cause analysis, issue resolution, and close partnership with design teams to improve fleet performance, reduce risk, and support platform scale-up. Drive measurable improvement in HA GT Train Availability from a current baseline of approximately 90%, creating substantial customer and business value through engineering resolution, design-service integration, and operating discipline. Drive value creation of approximately $2B in annual customer value associated with improved HA GT Train Availability across the installed fleet. Lead the development of Users Conference content for gas turbine technologies, ensuring customer-facing technical forums communicate fleet learnings, service strategy, reliability improvements, and future technology direction with credibility and impact. Serve as a senior technical interface with customer insurers, providing engineering insight, technical credibility, and risk-based communication that supports customer confidence, claim-related discussions, and fleet risk mitigation. Influence the development of next-generation gas turbine technology by translating installed base experience, fleet issues, service feedback, and root cause learnings into product requirements, design improvements, and future technology direction. Set strategic priorities, technical direction, and operating mechanisms for the organization in alignment with product, services, and business objectives. Lead a large, multi-disciplinary organization of engineering and technical professionals, including managers and senior technical experts, with accountability for performance, capability development, and organizational effectiveness. Drive transformation in how engineering support is delivered by improving case management, issue resolution, knowledge reuse, root cause analysis quality, and feedback loops into design and service processes. Influence service strategy for the Gas Turbine fleet by identifying emerging fleet trends, recurring issues, design vulnerabilities, and opportunities to improve reliability, availability, maintainability, safety, and customer value. Partner with Product Management, Global Services, Commercial, Supply Chain, Quality, Manufacturing, and regional teams to align technical solutions with business priorities and customer needs. Lead development and implementation of engineering solutions, design improvements, service offerings, and repair strategies that improve fleet performance and reduce operating risk. Oversee the use of fleet data, service analytics, customer feedback, and root cause insights to inform technical decisions, design enhancements, and support strategies. Serve as a senior technical and organizational leader for gas turbine service matters, representing the function in executive forums and driving alignment on priorities, tradeoffs, and resource decisions. Build and retain a high-performing engineering organization through coaching, succession planning, talent development, and creation of a culture of accountability, innovation, and customer focus. Ensure compliance with safety, quality, regulatory, and GE Vernova policy requirements across all engineering and service support activities. Required Qualifications Bachelor’s degree in Mechanical, Aerospace, Electrical, Industrial, Materials, or Systems Engineering, Computer Science, or a closely related technical field from an accredited university. 15+ years of progressive experience in gas turbine product engineering, fleet support engineering, service engineering, or design engineering within a complex industrial environment. Willingness and ability to travel up to 30% as business needs require. Desired Characteristics Organizational Leadership: Proven experience leading large, global, matrixed technical organizations responsible for complex engineering execution. Technical Mastery: Deep expertise in gas turbine architecture, thermodynamics, and rotating equipment, underpinned by an advanced degree in Engineering or a related technical discipline. Systems Thinking & Reliability: Demonstrated ability to manage complex system interactions across hardware, software, and controls to drive improved outcomes for our business and customers. Problem Solving & Judgment: A track record of resolving high-stakes, complex technical and process challenges by effectively balancing design trade-offs, operating risks, and customer impact. Strategic Influence: Demonstrated ability to translate market trends, customer feedback, and service insights into long-term product strategies that drive competitive advantage and innovation across the industry. Cross-Functional Collaboration: Strong experience partnering across Product, Services, Commercial, Manufacturing, and Supply Chain functions to deliver cohesive business and technical outcomes. Stakeholder & Customer Management: Executive-level communication skills with the ability to represent the organization in technical forums, manage external risk stakeholders, and build trust with senior leaders and customers. Talent & Organizational Development: Demonstrated ability to build, retain, and develop high-performing engineering teams and cultivate a pipeline of future technical leaders. For candidates applying to a U.S. based position, the pay range for this position is between $228,000 and $342,000 USD. The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set. GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). Relocation Assistance Provided: Yes For candidates applying to a U.S. based position only: Bonus eligibility: discretionary annual bonus. This posting is expected to remain open for at least seven days after it was posted on June 24, 2026. Available benefits include medical, dental, vision, and prescription drug coverage; access to Health Coach from GE Vernova, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity Executive Services. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability benefits, life insurance, 12 paid holidays, and permissive time off, and the Restoration Plan, a nonqualified plan with company credits on eligible pay above IRS limits. GE Vernova Inc. or its affiliates (collectively or individually, “GE Vernova”) sponsor certain employee benefit plans or programs GE Vernova reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a GE Vernova welfare benefit plan or program. This document does not create a contract of employment with any individual. Addressing the climate crisis is an urgent global priority and we take our responsibility seriously. That is our singular mission at GE Vernova: continuing to electrify the world while simultaneously working to help decarbonize it. If we want our energy future to be different…we must be different. Our mission is embedded in our name. We retain our treasured legacy, “GE,” in our name as an enduring and hard-earned badge of quality and ingenuity. “Ver” / “verde” signal Earth’s verdant and lush ecosystems. “Nova,” from the Latin “novus,” nods to a new, innovative era of lower carbon energy that GE Vernova will help deliver. Together, we have The Energy to Change the World.