Principal Customer Success Manager - Ostro

Principal Customer Success Manager - Ostro

At Ostro, a business within Veeva, we're transforming how life sciences companies engage healthcare professionals through personalized, AI-powered experiences. We're looking for a strategic Client Services leader to build trusted partnerships with enterprise pharmaceutical clients, drive measurable business outcomes, and help shape the future of our platform. You'll serve as a trusted advisor to senior stakeholders, collaborate across Product, Engineering, Commercial, and Customer Success, and play a key role in growing our client relationships. If you enjoy solving complex business challenges, influencing product strategy, and delivering meaningful impact for global pharmaceutical companies, we'd love to meet you.

What You'll Do

• Serve as the strategic advisor for a portfolio of enterprise pharmaceutical clients
• Build executive relationships that drive client satisfaction, retention, renewals, and growth
• Develop client strategies that maximize platform adoption and commercial outcomes
• Translate analytics and campaign performance into actionable business recommendations
• Partner cross-functionally to deliver exceptional client experiences and flawless execution
• Champion customer needs internally and influence the Ostro product roadmap
• Identify and lead opportunities for account expansion while managing complex projects, budgets, and timelines

Requirements

• 7+ years of digital marketing strategy, client services, or account management experience within a pharmaceutical, healthcare, or life sciences agency
• Proven success managing enterprise client relationships and growing strategic accounts
• Deep understanding of omnichannel digital marketing, including web, social, and digital engagement
• Expertise partnering with Medical, Legal, and Regulatory (MLR) review processes and FDA promotional guidelines
• Experience supporting pharmaceutical product launches and promotional communications, including Veeva Vault PromoMats submissions
• Strong analytical skills with the ability to translate performance data into strategic recommendations
• Experience partnering with cross-functional teams to deliver complex client programs
• Excellent communication, presentation, and stakeholder management skills
• Willingness to travel to client sites approximately once per quarter or as needed

Nice to Have

• Experience with Veeva Commercial Cloud products, including Vault CRM.
• Experience across multiple therapeutic areas, such as oncology, immunology, or rare disease.

Interviewing with Veeva

We value your time and believe in a transparent hiring process. Here is the process you can expect.

• Follow the application process and submit your resume.
• Within 3 days, you will receive a link to a personality assessment administered by a third party.
• Once you complete the assessment, our team will review your full application package and follow up via email with our decision.
• If moving to the interview stage, the process is as follows:
1. A conversation with the hiring manager
2. A practical case exercise
3. A final conversation with our group's Senior Leader.
• Once all interviews are complete, the manager will be in touch with a final decision.

Perks & Benefits

• Medical, dental, vision, and basic life insurance
• Flexible PTO and company paid holidays
• Retirement programs
• 1% charitable giving program

Compensation

• Base pay: $115,000 - $175,000
• The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.

Veeva's headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world. Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at View email address on click.appcast.io.