Shift Leader

Job DescriptionJob DescriptionIf you've been trusted with the keys, opened and closed a restaurant, led a team, and know what it takes to deliver great food and service in a fast-paced restaurant environment, we'd love to meet you.What We're Looking ForThis is a leadership role, and prior restaurant leadership experience is required.You should have:Previous Shift Leader, Key Holder or Supervisor experience in a restaurantExperience opening and closing a restaurant independently, including handling keys, cash/deposits, opening/closing checklists, and securing the restaurantPrevious experience in a fast casual, quick-service, or full-service restaurantExperience leading both Front of House (FOH) and Back of House (BOH) team membersExperience training, coaching, and providing feedback to restaurant employeesThe ability to take ownership of a shift and make sound decisions without constant directionAvailability to work nights, weekends, and holidaysStrong communication, organization, and time-management skillsA genuine commitment to creating a great guest experiencePlease note: This is not an entry-level position. Candidates without prior restaurant leadership and opening/closing experience will not be considered.What You'll DoAs a Shift Leader, you'll be responsible for leading the restaurant during your shift and making sure our team delivers a great experience for every guest.You'll:Lead the Shift: Direct FOH and BOH team members and keep the restaurant running smoothlyOpen & Close: Complete opening and closing procedures, cash/deposit requirements, safety checks, and operational checklistsCoach the Team: Train, coach, recognize, and develop team members to Smashburger standardsOwn the Guest Experience: Drive SIZZLE service standards and monitor guest experience metrics including NPS and OSATProtect Food Quality & Safety: Complete line checks and ensure food safety and sanitation standards are consistently followedManage Labor: Deploy the team effectively and manage labor throughout the shiftManage Inventory & Costs: Follow food ordering, inventory, and COGS proceduresProtect the Business: Follow cash-handling procedures and help minimize theft, waste, and shortagesLead by Example: Create a positive, respectful, and energetic environment for both guests and team membersYou'll report directly to the Restaurant General Manager and play a key role in the day-to-day success of the restaurant.Better Benefits. Better Experience.We want our team members to build a career—not just work a shift.Tip share – Earn up to $2/hr. additional in tipsFree meal – RGM, RM & Shift Leaders receive one free meal during each shift worked*Refer a Friend – Get paid for successful referrals*Flexible schedulesMedical, Dental & Vision options**Paid vacation and sick time**401(k) match for team members age 21+Employee Assistance ProgramFree uniformCareer growth and management opportunitiesFun, team-oriented, family-friendly environmentEligibility based on time in position and average hours worked.*Referral employees must be in good standing, and the referring employee must be employed with Smashburger at the time of payout. Bonus paid in two distributions.What It Takes to SucceedRestaurant leadership or supervisory experienceDemonstrated opening and closing/key-holder experienceAbility to lead in a fast-paced restaurant environmentStrong people-management and coaching skillsAbility to communicate effectively with team members and managementHigh attention to detail and strong organizational skillsReliable, accountable, and comfortable making decisions independentlyAbility to stand for extended periods and lift/move food and supplies up to 50 lbs.Ability to work in a high-temperature environmentAbility to follow all Smashburger, local, state, and federal guidelines and proceduresSuccessful completion of the Smashburger training programCompletion of the Train-the-Trainer course within 90 daysReady to Lead?If you're an experienced restaurant leader who knows how to open the doors, lead the team, run the shift, take care of the guest, and close the restaurant right, we'd love to have you join the Smashburger team.Better Burgers. Better Teams. Better Experiences.**All applicants and employees have an equal opportunity for employment and advancement within Smashburger. Smashburger is dedicated to the principles of equal employment opportunity. We prohibit unlawful discrimination against applicants, prospective applicants or employees on the basis of age 40 and over, race, sex, color, religion, national origin, disability, genetic information, sexual orientation, gender identity, military or veteran status, or any other applicable status protected by state or local law. This prohibition includes unlawful harassment based on any of these protected classes. Unlawful harassment includes verbal or physical conduct which has the purpose or effect of substantially interfering with an individual’s work performance or creating an intimidating, hostile, or offensive work environment. We maintain a workplace free of racial slurs and bias. This policy applies to all employees, including managers, supervisors, co-workers, and non-employees such as customers, clients, vendors, consultants, etc. Any conduct in violation of these company policies is also a violation of the law. Employees who engage in, ratify, or perpetuate discrimination, harassment or retaliation will be subject to disciplinary action, up to and including immediate discharge.