IT Technical Account Manager

Job Description

Job Description

Onsite Computing is a managed IT services provider based in Corona, serving small to mid-sized businesses throughout Southern California and beyond. We are looking for an IT Technical Account Manager who enjoys building relationships, staying organized, and helping clients get the most value from their IT partnership.
This role is ideal for someone who is personable, proactive, and comfortable working with both technical teams and business stakeholders. You will be the primary point of contact for assigned clients and play a key role in client satisfaction, renewals, and identifying opportunities for additional services.
What You’ll Do

• Serve as the main point of contact for assigned client accounts
• Build strong, long-term relationships with business owners, executives, and internal IT teams
• Conduct regular check-in calls, site visits, and quarterly business reviews
• Coordinate with internal technical teams to ensure client needs are met
• Help manage renewals, contract changes, and service plan adjustments
• Identify opportunities for additional services, projects, or upgrades
• Assist with onboarding new clients and supporting transitions
• Attend client meetings and local business events representing Onsite Computing
  
• Collaborate with Solution Architects, Project Managers, and Security specialist to help draft scopes of work and align goals and milestones to business needs. 
• Support other business needs as required in a small team environment

What We’re Looking For

• 2+ years' experience in account management, customer success, sales support, or client services (MSP preferred)
• Experience in managed IT services, IT consulting, or technology sales
• Solid understanding of IT services, cybersecurity, cloud, and compliance
• Strong communication and relationship building skills
• Highly organized with strong follow up and attention to detail
  
• Professional, reliable, and client focused
• Ability to work independently and as part of a team
• Comfortable working with small to mid-sized business clients
• Knowledge of the ITIL 4 Framework
• Experience working with CRM systems (HubSpot, Salesforce, etc)
• Experience working with Ticketing systems, Document Management, and RMM Tools (Autotask, Datto, IT Glue, etc.)

Nice to Have (Not Required)

• Familiarity with HubSpot or other CRM platforms
• Experience with ZoomInfo or prospecting tool
  
• Experience representing a company at business or networking events
• ITIL 4 Foundation Certification 
• Account Management Association Certifications
  • Certified Account Manager (CAM)
  • Certified Customer Success Manager (CCSM)
    
• Combination of the following technical certifications:
  • MS-900 Microsoft 365 Certified: Fundamentals 
  • Azure-900 Microsoft Certified: Azure Fundamentals
  • AWS Certified Cloud Practitioner
  • AWS Certified AI Practitioner 

What We Offer

• Competitive salary based on experience
• Performance incentives and growth opportunities
• Vacation paid time off
• 40 hours of paid sick time annually
• Cellphone reimbursement
• Holiday paid time off
• 401k with company matching
• Medical and Dental Insurance
• Hybrid work environment
• Opportunity to grow into senior account management or client success leadership roles
• Supportive, collaborative team environment