Onsite Computer Technician

Technician, Computer, End User

This position will require onsite presence at our facility in Highland Park, MI.

The Technician, Computer, End User under general supervision, performs analytical, technical, and administrative work in the planning, design, maintenance, and the installation of new and existing personal computer systems. Performs level 2 triage and provides onsite support for Telecom, Systems, and Networking support. Works on moderately/highly complex applications. Confers with end users to determine types of hardware and software requirements. Selects appropriate software from the software stack. Installs new hardware and maintains existing hardware. Supports work from home agents and assists junior members of the team supporting WFH users. Provides support to executive staff.

EQUAL OPPORTUNITY STATEMENT QUALFON is an equal opportunity employer. QUALFON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status and any other characteristic protected under applicable federal, state or local law.

If you would like to fill out a Voluntary Self-Identification of Disability Form, please visit us at Qualfon.com/join-us.

Responsibilities

• Install and configure personal computer hardware, software applications and peripherals
• Provides Sr Management/Executive support
• Technical escalation points for T2 team members
• Works independently with minimal supervision required
• Install and configure various operating systems including but not limited to Microsoft, Unix, and Linux
• Troubleshoot Windows 10, for common software and hardware related problems
• Troubleshoot network and systems connectivity issues that include routers, switches, circuits, servers, wireless and associated equipment

Qualifications

• Minimum 3 years experience as a personal computer technician supporting a large environment of users
• Proven ability to troubleshoot users' issues remotely
• Proficient in MS Word, Excel, OneDrive, and Teams
• Advanced knowledge of Microsoft Windows operating systems, personal computer-based application software, printers, and networking cabling
• Expertise with remote support tools i.e., Bomgar
• Terminal Servers, or VMWare
• 3 years' experience with hands-on Networking and Active Directory
• Advanced knowledge of personal computer hardware and peripherals