Family Coach (Human Services Case Manager) Bilingual Spanish Preferred

Job Description Department of Human Services – Oregon. Position Type: Employee Position Title: Family Coach (Human Services Case Manager) Salary Range: $5,193 - $6,904 Initial Posting Date: 06/15/2026 | Application Deadline: 06/29/2026 The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from historically under‑represented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others. Position Note: Bilingual Spanish Preferred. If you are bilingual in Spanish, you will receive a 5% bilingual differential pay upon passing the language test. Responsibilities Empower families to achieve lasting independence by providing person‑centered, strength‑based coaching that recognizes each family’s unique goals, values, and capacities. Partner closely with ODHS programs, community agencies, and local service providers to ensure equitable access to resources and opportunities for self‑sufficiency. Engage families through comprehensive assessments and collaborative goal setting to identify strengths, barriers, and support systems. Work with adults to create actionable plans that align with their vision for stability and success, supporting their journey toward reducing or ending reliance on public assistance. Collaborate with adults to develop individualized coaching and employment plans using a continuum of JOBS activities, emphasizing meaningful participation, skill‑building, education, and work experiences that enhance employability and overall family well‑being. Evaluate employability readiness and connect participants to sustainable opportunities by identifying transferable skills, facilitating access to job training and work experience, and making targeted referrals to community partners. Use motivational interviewing techniques to inspire confidence and persistence in achieving employment goals. Maintain up‑to‑date knowledge of employment services, contractors, and community resources to effectively tailor referrals and supports for families with varying levels of employment readiness, including those re‑entering the workforce, individuals with limited experience, or those with criminal justice involvement. Support individuals experiencing domestic violence through crisis intervention and safety planning, ensuring immediate access to resources, emergency funding, and ongoing support. Determine program eligibility, issue grant payments when appropriate, and collaborate with advocacy and community partners to promote safety, stability, and empowerment. Minimum Qualifications A bachelor’s degree in Behavioral Science, Social Science, or a closely related field; OR a bachelor’s degree in any field and one year of human services related experience. Or an associate degree in a Behavioral Science, Social Science or a closely related field and two years of human services related experience. Or three years of human services related experience. Essential Attributes Commitment to equity, inclusion, and person‑centered service, recognizing and honoring the diverse experiences, cultures, and strengths of families served. Experience using motivational interviewing and strength‑based case management to empower individuals and families, focusing on strengths, goals, and self‑determination. Demonstrated initiative, self‑motivation, and engagement in continuous learning with openness to feedback and growth in a collaborative environment. Strong organizational skills with the ability to manage multiple priorities while maintaining accuracy, professionalism, and empathy in a high‑volume, fast‑paced setting. Ability to clearly explain complex rules, policies, and processes in an accessible and compassionate way that preserves dignity, builds trust, and promotes understanding across diverse populations. Knowledge of ODHS programs and community resources, coordinating services across multiple systems to ensure holistic and equitable supports for individuals and families. Experience working with families experiencing poverty, domestic violence and/or substance use. Working Conditions Your work will take place in the community, participants’ homes, and the Ashland Self‑Sufficiency ODHS office. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. Pacific Standard Time (PST) with frequent local travel for home visits, community visits and trainings. You will work with a wide range of people, including some who have experienced trauma and may exhibit challenges in controlling emotions, and you may encounter situations requiring quick decision‑making to ensure safety. Background Checks and Requirements A valid driver’s license and acceptable driving record are required. Selected finalists will undergo a criminal history and background check; adverse history may lead to disqualification. The department does not offer visa sponsorship. Within three days of hire, you must complete the US Department of Homeland Security’s I‑9 form confirming authorization to work in the United States. ODHS will use E‑Verify to confirm eligibility. Benefits ODHS Employee Resource Group communities that promote shared learning. Cost of Living Adjustments. Annual salary increases until you reach the top of the listed salary range. Amazing benefits package. Possible eligibility for the Public Service Loan Forgiveness Program. Employment Preference Veterans’ and Oregon National Guard preference: Eligible Veterans and Oregon National Guard servicemembers (current and former) who meet the qualifications of the position will be awarded candidate preference. General Information This is a permanent, full‑time position and is represented by the Service Employees International Union (SEIU). This recruitment may be used to fill future vacancies in the same classification. #J-18808-Ljbffr State of Oregon