Systems Administrator

Position Summary

Oversee the day-to-day operations of our technology environment and infrastructure, including on-site users and remote data center rack(s). This is a highly skilled, experienced position that will enhance the operational procedures, systems, and principles established for the position. It requires a “jack-of-all-trades” IT admin who isn't afraid to learn and implement new and innovative solutions while maintaining current hardware and software. Familiarity with managed HA networking, production uptime goals, and virtualization is a must. 

Key Responsibilities

• Excellent problem-solving and troubleshooting skills
• Ability to quickly respond to critical problems
• Ability to prioritize and adapt in a dynamic environment
• Responsibilities require being on-call rotation and may require work evenings and weekends, sometimes with little advance notice
• Monitor and maintain day-to-day operations of office and data center infrastructure
• Provide infrastructure support for application-related issues or projects
• Repair and recover hardware or software failures
• Research and recommend innovative and, where possible, automated approaches for system administration tasks. Identify approaches that leverage our resources and provide economies of scale
• Manage vendor relationships for hardware, software, and SAAS purchasing solutions
• Maintain inventory records, system documentation, and diagrams. Create and update process documentation and procedures
• Help with end-user education and address “how-to” questions, communicating with end users about technology in simple terms
• Know, understand, and interpret required PCI compliance requirements and responsibilities. Ability to monitor and report on daily compliance posture
• Monitor system backups and procedures to ensure data security
• Familiarity with server hosting and administration at a colocation facility
• Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with operational requirements
• Research, test, and implement OS and vendor-specific software patches and upgrades, coordinating with relevant teams
• Monitor, maintain, and support SAN hardware and Windows Failover clustering configurations
• Monitor, maintain, and support LAN, WAN, VPN, and Wireless network infrastructure. Including administration and maintenance of clustered firewall infrastructure and network
• Strong understanding of Windows Active Directory administration and Azure Active Directory hybrid domains, including DNS, GPO, gMSAs, WSUS, and cloud policy management
• Administer M365 tenant, including Outlook, SharePoint, Copilot, Entra, Azure, Intune, and Defender

Minimum Qualifications

• College degree or equivalent work experience
• Four years of related experience and/or training; or equivalent combination of education and experience
• Enjoy working with people and be extremely outgoing
• Able to think outside of the box and put ideas into action
• Highly energetic and organized, with a thorough knowledge of the products and services, and have an aptitude to estimate, establish, and communicate goals and ensure that they are met
• Be a team player, adaptable to change, and stay calm under pressure. Be able to think on your feet
• Experience with FortiGate firewalls
• Experience with NetApp SAN solutions
• Familiarity with Generative AI tools, including Claude & Microsoft Copilot

Preferred Qualifications

• Experience with Hyper-V 
• Knowledge of Cisco switching/networking
• Familiarity with hybrid domain environments
• Experience with Linux OS

Tools & Technologies

• Fortinet firewall, switch, APs
• Windows Hyper-V hypervisor
• Cisco switches
• Veeam Backup & Restore
• ManageEngine OpManager & ServiceDesk Plus
• Atlassian suite
• Huntress Labs
• PowerShell
• IIS & .NET installations
• Mimecast Cloud Archive, Sync & Recovery