IT Technician

Job Description

Job Description

Job Title: IT Refresh Technician Job Description

This role focuses on delivering high-quality end-user device support within a large healthcare enterprise, with a strong emphasis on Mac environments and endpoint refresh initiatives. You will deploy, image, configure, migrate, and troubleshoot Apple Mac and Windows devices while contributing to large-scale technology refresh projects. The position requires extensive hands-on Mac support experience, familiarity with JAMF and Workspace ONE (AirWatch), and the ability to provide exceptional, white-glove support to a diverse user base.

Responsibilities

• Deploy, image, configure, and support Apple Mac devices in a large enterprise environment.
• Utilise JAMF and Workspace ONE (AirWatch) to enrol, configure, secure, manage, and support endpoint devices.
• Perform device refresh activities including equipment replacements, workstation swaps, migrations, data transfers, and user onboarding.
• Troubleshoot hardware, software, operating system, application, and network connectivity issues across Mac and Windows platforms.
• Support both macOS and Windows 10/11 environments, ensuring stable and secure operation.
• Configure user accounts, permissions, and access using Active Directory and related technologies.
• Install, configure, and support monitors, docking stations, printers, scanners, and other peripherals.
• Coordinate and execute large-scale refresh projects while maintaining deployment schedules and project milestones.
• Stage, inventory, track, deploy, recover, and document technology assets throughout the device lifecycle.
• Maintain accurate asset management records and inventory documentation.
• Create and maintain technical documentation, deployment procedures, knowledge base articles, and project updates.
• Provide exceptional white-glove support to clinicians, administrators, and office staff during device migrations and upgrades.
• Work within ticketing systems to document incidents, service requests, refresh activities, and resolutions.
• Perform workstation setup, cable management, and office technology installations.
• Escalate complex technical issues when appropriate and collaborate with engineering and infrastructure teams.
• Ensure endpoint compliance with organisational security and technology standards.

Essential Skills

• Strong enterprise-level Mac support experience, including macOS deployment, configuration, troubleshooting, and hardware support.
• Experience working with JAMF and/or Workspace ONE (AirWatch) for device enrolment, software deployment, policy management, configuration profiles, and endpoint administration.
• Hands-on experience performing imaging, provisioning, deployment, migration, and refresh activities for large groups of users.
• Proficiency supporting Windows 10/11 and Microsoft Office applications.
• Experience working with Active Directory and Microsoft 365 environments.
• Strong hardware diagnostic and troubleshooting skills across desktops, laptops, and peripherals.
• Experience tracking technology assets and maintaining deployment and inventory documentation.
• Excellent communication, organisational, and customer service skills, with the ability to deliver white-glove support.
• Ability to manage multiple priorities while meeting project deadlines in a fast-paced environment.
• 3+ years of enterprise desktop support experience.

Additional Skills & Qualifications

• Familiarity with imaging tools and endpoint deployment processes.
• Experience with device lifecycle management in an enterprise setting.
• Comfort working with ticketing systems for incident and request management.
• Ability to collaborate effectively with engineering and infrastructure teams.
• Competence using productivity tools such as Microsoft Excel for documentation and tracking.
• Strong attention to detail when creating technical documentation and knowledge base articles.

Why Work Here?

You will support a major healthcare organisation on a high-impact endpoint modernisation initiative, directly enabling healthcare professionals to deliver excellent patient care through reliable technology. This position offers substantial hands-on exposure to enterprise Mac environments, JAMF, Workspace ONE, and modern endpoint management practices, providing a strong platform for technical growth and career development. You will work in a dynamic, fast-paced setting where your contributions to large-scale refresh projects are visible and valued.

Work Environment

This role is based 100% onsite in New York City, working Monday to Friday on a day shift schedule. The position offers a 35-hour work week with flexibility aligned to deployment schedules and project needs. You will operate in a fast-paced healthcare environment supporting a large and diverse user population, working closely with clinical, administrative, and office staff while managing workstation setups and office technology installations.

Job Type & Location

This is a Contract position based out of New York, NY.

Pay and Benefits

The pay range for this position is $25.00 - $30.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in New York,NY.

Application Deadline

This position is anticipated to close on Aug 25, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.