Inbound Customer Service Representative

to support customer satisfaction through effective handling of inbound calls and resolution of customer concerns. The role is focused on building strong customer relationships, adapting to diverse customer needs, and delivering practical solutions aligned with business goals. Key Duties Answer inbound customer calls and provide responsive, courteous service. Identify issues, troubleshoot problems, and resolve requests efficiently. Document customer interactions and maintain accurate case information. Escalate complex matters when needed and coordinate follow-up. Ensure customer satisfaction by meeting quality expectations. Qualifications & Skills Strong communication skills with a customer-focused mindset. Ability to problem-solve and handle varying customer situations. Comfort using support tools and documenting outcomes accurately. Adaptability, patience, and professionalism in fast-paced environments. #J-18808-Ljbffr Bennetts Company