RN Primary Care

Job Summary

The Medical Office Registered Nurse (RN) provides licensed nursing support in a primary care medical office setting, delivering clinical triage, patient assessment, and coordinated care services. This role requires independent nursing judgment to manage patient communications, support providers through protocol-driven clinical workflows, and ensure timely, accurate documentation. The RN collaborates closely with physicians, advanced practice providers, and clinical staff to deliver high-quality, compliant, and patient-centered care while supporting clinic operations across both Health Center locations.

Job Responsibilities

• Perform licensed clinical triage for patient telephone calls, electronic messages, and in-basket communications
  requiring nursing assessment, clinical judgment, and protocol-driven decision-making. Appropriately prioritize,
  manage, and escalate patient concerns to physicians or advanced practice providers as clinically indicated.
• Communicate, interpret, and adjudicate physician/provider orders, including medication refill requests,
  diagnostic results, and treatment plans. Provide legible and signature-authenticated documentation, as needed,
  of all actions taken, accurately and timely, to the patient's medical record.
• Prepare patients for physician examination. This includes gathering patient assessment information relating to
  the patient's learning and education ability; providing patient and family education; measuring and recording
  vital signs; and accurately documenting the information in a timely manner in patient charts.
• Perform phlebotomy; administer injections, immunizations, and other special procedures demonstrating skills in
  the principles of infection prevention, reduction, and control appropriate for the medical setting.
• Provide high-acuity and complex patient follow-up care, including chronic condition management, abnormal
  result notification, symptom escalation, and coordination of care requiring licensed nursing judgment beyond
  Medical Assistant scope.
• Provide follow-up care for patients that includes, but is not limited to: arranging diagnostic testing, specialist
  appointments, hospital admissions, and transitional care activities, ensuring timely completion and appropriate
  patient communication.
• Support chronic care management, preventive care initiatives, and patient education interventions, contributing
  to care-gap closure, quality measure performance, and organizational incentive requirements.
• Monitor, prioritize, and ensure timely completion of clinical back-office workflows, including results management,
  referrals, patient communications, and documentation to improve turnaround times, patient satisfaction, and
  continuity of care.
• Serve as a clinical resource and escalation point for Medical Assistants, providing guidance and support for
  workflows or patient situations requiring licensed nursing expertise.
• Provide staffing support as needed, including backfilling clinical staff in the event of unscheduled absences or
  call-ins, and assisting with coverage across both Health Center locations to ensure continuity of patient care and
  clinic operations.
• Perform Quality Assurance and risk-mitigation functions and procedures necessary to meet and maintain
  regulatory, accreditation, and organizational requirements, including accurate documentation and timely
  follow-up of clinical results.
• Perform laboratory testing in compliance with written policies and procedures that meet the requirements of
  Testing Personnel under the Clinical Laboratory Improvement Act of 1988 (CLIA).
• Provide licensed clinical support during periods of increased patient volume, staffing shortages, flu clinics, and
  employer-driven events to ensure continuity of care and protect provider productivity.
• Work cohesively as a member of the care delivery team in maintaining waiting areas, examination rooms,
  back-office areas, equipment, and supplies. Attend scheduled department meetings and continuously monitor
  organizational communications to ensure currency of knowledge on information and procedures.
• Other duties as assigned.

Education Requirements

• Minimum: Associate of Science degree from an accredited school of nursing.
• Preferred: Bachelor of Science in Nursing

Experience Requirements

• Minimum: Previous patient care experience
• Preferred: One (1) year previous medical office experience

License/Certification Requirements

Minimum:

• Registered Nurse license, in good standing, in the state of Indiana by date of hire or transfer into the position
• Basic Life Support (American Heart Association)

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.