Call Center Agent

Pawfect Shine is looking for a friendly and dependable Call Center Agent to assist customers with grooming appointments and general service questions. This entry-level position is ideal for someone who enjoys helping customers and communicating in a professional and welcoming manner. Responsibilities Answer incoming customer calls in a friendly and professional manner Assist customers with scheduling grooming appointments Confirm, update, and reschedule appointments Provide basic information about available grooming services Answer routine questions from pet owners Collect and confirm appointment information Communicate important customer information to the salon team Support other customer service responsibilities as needed Qualifications High school diploma or equivalent preferred Clear and professional communication skills Friendly and patient personality Good listening and organizational skills Ability to manage multiple customer requests Comfortable speaking with pet owners Reliable and punctual Compensation & Benefits $18–$26 per hour , depending on experience Full-time, on-site position Paid training Supportive team environment Opportunities for professional growth and advancement Employee discounts on eligible services About Pawfect Shine Pawfect Shine is a professional pet grooming business focused on providing quality grooming services and a positive experience for pets and their owners. Our team values professionalism, cleanliness, safety, compassionate pet care, and excellent customer service. #J-18808-Ljbffr Pawfect Shine