Customer Success Manager

The RoleWe are looking for a Customer Success Manager who genuinely understands warehouse and logistics operations and can build trusted relationships with the operators, supervisors, and managers who use Arvist every day. This is not a support ticket role. You will be the primary point of contact for our clients from the moment a deployment goes live, responsible for driving adoption, delivering measurable outcomes, and identifying opportunities to expand.You need to be comfortable on the warehouse floor and in a business review with a VP of Operations. You will need to understand what our clients care about -- claims reduction, labor efficiency, compliance -- and connect Arvist's platform directly to those outcomes in every conversation.What You Will OwnOnboarding and Deployment Success Own the client experience from signed contract through go-live, making sure every deployment lands cleanly and users are up and running quickly Work directly with warehouse supervisors and floor staff to drive adoption and make sure Arvist is being used the way it was designed to be Coordinate with our technical team to resolve configuration issues, integration questions, and anything that slows a client down post-deploymentRetention and Relationship Management Serve as the primary point of contact for your assigned accounts, building relationships across multiple levels of each client organization Lead regular business reviews, presenting ROI data, usage trends, and roadmap updates to operations and leadership stakeholders Identify and get ahead of churn risk before it becomes a problem -- through usage data, relationship signals, and proactive outreach Own renewals for your accounts in partnership with the sales teamExpansion and Growth Identify expansion opportunities within existing accounts: additional sites, new use cases, and deeper integrations with client workflows Work with the sales team to support expansion conversations with the right context and client proof points Capture and communicate client feedback to product and engineering to inform the roadmapClient Outcomes and Reporting Track and report on key metrics for each account: claims reduction, error rates, inspection volume, and labor impact Help clients build internal reporting and workflows that make Arvist's value visible to their leadership Develop case studies, success stories, and reference relationships that support Arvist's commercial growthWhat We Are Looking ForYou are probably a strong fit if you have: Direct experience working in or closely with warehouse, 3PL, or logistics operations -- you understand how these environments work, who makes decisions, and what actually matters on the floor 2 to 5 years in a customer success, account management, or implementation role at a B2B SaaS company, ideally one selling into operations-heavy environments A track record of owning client outcomes, not just client relationships -- you can point to retention numbers, expansion deals, or measurable ROI you drove Comfort navigating multi-stakeholder accounts: you can work with a floor supervisor one day and present to a VP of Operations the next Strong written and verbal communication -- you can translate technical product capabilities into operational language that resonates with clients who did not buy software, they bought a solution to a problem Enough technical fluency to understand integrations, troubleshoot basic configuration issues, and speak credibly with IT and operations contacts without needing engineering on every call Self-directed work style -- you manage your own accounts, your own calendar, and your own follow-throughBonus points for: Experience with WMS platforms (Manhattan, Blue Yonder, HighJump, or similar) Prior work at an early-stage company where you helped build the CS playbook, not just follow one Familiarity with claims management processes, compliance documentation, or quality audits in a logistics context Experience with computer vision, AI, or IoT products deployed in physical environmentsWhat This Role Is NotThis is not a role where success means resolving tickets and showing up to QBRs. We need someone who takes ownership of client outcomes and treats each account like a business problem to solve. If a client is not getting value, you figure out why and fix it. If there is an expansion opportunity, you surface it and help close it. The clients you manage will be a direct reflection of the work you put in.LocationWe are based in Chicago. We strongly prefer candidates who are in Chicago or willing to travel there regularly. Our clients are warehouse and logistics operators, and showing up in person matters for the relationships this role requires.Why Arvist You will own real accounts at a company where CS is not an afterthought -- it is core to how we grow Direct access to the CEO and product team, with real influence over how the product evolves based on what you learn from clients Competitive base salary and performance-linked compensation tied to retention and expansion A chance to build the CS function at an AI company solving a problem that every warehouse operator recognizes the moment you describe it
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