Product Director, Healthcare

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Job Title

Product Director, Healthcare

We are seeking an experienced Product Director for our Healthcare vertical, to create and implement the product vision for the Clover platform that enables healthcare providers to operate more efficiently while delivering transparent, secure, and patient-centric financial experiences. This role sits at the intersection of healthcare operations, financial technology, and patient experience, translating complex clinical and revenue-cycle needs into intuitive, scalable solutions. This role also is accountable for driving overall business performance within the healthcare vertical, including sales and revenue growth, profitability, customer satisfaction, product innovation, team effectiveness, financial health, and executive stakeholder Relationships.

The right candidate will champion the voice of healthcare providers and patients alike, bringing deep domain expertise, strategic vision, and disciplined product leadership to scale a complex, regulated vertical. This leader will translate market trends, regulatory requirements, and customer insights into differentiated product solutions that address provider pain points, improve patient financial transparency, and accelerate Clover's growth in the healthcare industry.

What You Will Do

Product Strategy and Vision

• Develop a comprehensive healthcare product strategy aligned with Clover's overall mission, business priorities, and annual operating plan, with a P&L responsibility.

• Establish a clear healthcare product vision and multi-year roadmap, prioritizing capabilities based on provider needs, regulatory requirements, market dynamics, and business objectives, while building senior-leader alignment across the firm.

• Identify emerging trends and technological advancements across healthcare payments, revenue-cycle management, and digital health solutions to maintain competitive differentiation.

• Foster a culture of data-informed decision-making that remains grounded in the voice of healthcare providers, patients, and the financial performance goals of the organization.

• Ensure product strategy reflects evolving healthcare legislation, reimbursement models, and industry standards impacting patient billing and collections.

Product Development & Road-Mapping

• Drive the end-to-end product development lifecycle, from ideation through launch, ensuring timely, high-quality delivery of reliable, scalable, secure, and compliant healthcare solutions.

• Partner closely with product development teams to define and prioritize feature enhancements and new offerings tailored to healthcare workflows, including eligibility verification, patient billing, insurance adjudication, and point-of-care collections.

• Collaborate with engineering and design teams to define product requirements, user stories, APIs, and integrations with major EHR and Practice Management Systems.

• Lead the creation of exceptional user experiences for both providers and patients, ensuring Clover's healthcare products are intuitive, transparent, and reduce administrative burden while improving financial outcomes.

• Translate product delivery and roadmap execution into measurable revenue achievement, KPI performance, and growth for the healthcare vertical.

Go-to-Market

• Develop and execute strategic plans to drive sales growth and expand market share within the healthcare industry.

• Partner closely with Go-to-Market, Sales, and Business Development teams to align on roadmaps, enablement, and operating models that accelerate adoption across healthcare providers.

• Identify and pursue new business opportunities, strategic partnerships, and revenue streams across healthcare segments and care settings.

• Build and maintain strong relationships with key stakeholders, including healthcare providers, health systems, industry associations, and technology partners.

• Collaborate with product marketing to develop compelling healthcare-specific messaging, value propositions, and sales collateral that articulate Clover's differentiated capabilities.

Customer Focus

• Conduct in-depth market and customer research to understand healthcare provider pain points, patient financial challenges, and the competitive landscape.

• Gather and analyze customer feedback, operational data, and usage metrics to iteratively enhance product offerings.

• Utilize data-driven insights to inform product investment decisions and prioritize high-impact features.

• Ensure high levels of customer satisfaction and retention by delivering secure, compliant, and reliable healthcare payment experiences.

• Develop strategies to proactively address provider and patient needs, improving transparency, reducing bad debt, and driving value through the Clover platform and value-added services.

• Act as a primary point of contact for key healthcare clients, ensuring their success and long- term partnership with Clover.

Team & Financial Leadership

• Lead, mentor, and inspire a team of direct and/or indirect product managers and designers to build best-in-class healthcare products through a structured, disciplined product management approach.

• Foster a collaborative, innovative, and accountable environment that encourages experimentation and continuous improvement.

• Develop and manage budgets, forecasts, and financial models to support Clover healthcare objectives.

• Monitor key performance indicators (KPIs) and financial metrics to track progress, identify risks, and optimize outcomes.

What You Will Need to Have

• Bachelor's degree in business, technology, healthcare administration, or a related field preferred.

• Proven track record of 10+ years in product management, with significant leadership experience in healthcare, fintech, or health-tech.

• Deep understanding of healthcare revenue cycle management, including claims processing, copays, deductibles, patient responsibility, and HSA/FSA payments.

• Strong background in payments, point-of-sale technology, and vertical SaaS platforms within regulated industries.

• Demonstrated experience building and scaling products that integrate with EHR (Electronic Healthcare Records) and Practice Management Systems.

• Strong analytical and problem-solving skills, with the ability to leverage data for strategic decision-making.

• Experience scaling products globally as Clover expands into new healthcare markets.

• Excellent communication, executive presentation, and stakeholder-management skills.

• Experience with Agile development methodologies is a plus.

• Demonstrated ability to drive product innovation, regulatory compliance, and business growth in complex environments.

Travel Requirement: This position requires the ability to travel domestically up to 10%, depending on business needs.

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Salary Range

$163,200.00 - $244,800.00

These pay ranges apply to employees in Sunnyvale, California. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

For incentive eligible associates, the successful candidate is eligible for an annual incentive opportunity which may be delivered as a mix of cash bonus and equity awards in the Company's sole discretion.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name

• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

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