Crisis Nursing Supervisor (RN)

Job Description

Job Description

Job Summary

This position works under the direct supervision of the Director of Crisis. The Crisis RN Supervisor RN’s and RN Administrators, ensuring quality care and documentation. It oversees hiring, training, and performance evaluations, participates in on-call crisis response, and supports quality assurance and interdepartmental collaboration.
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Note: This role works 3 12-hour shifts per week (7AM - 7:30 PM) and schedules include working every other weekend (Saturday and Sunday).

Essential Functions

• Provides direct supervision and coordination of the stabilization unit
• Functions as the liaison between administration and staff.
• Assists in the planning and directing of nurses, milieu specialist and behavior health technicians.
• Oversees services and activities to ensure quality patient care.
• Oversees new employee orientation and on-the-job training for all
  new nurses, milieu specialists and behavioral health technicians in accordance with established orientation program plans.
• Make rounds on the unit at least two times per day and participate in shift report meetings when possible.
• Establishing performance standards and monitor compliance.
• Communicate and provide consultation training to staff.
• Lead recruitment, hiring, onboarding, and retention of qualified nursing personnel.
• Provide direct supervision, mentorship, and performance evaluations for nursing staff.
• Develop and manage staff schedules to ensure 24/7 coverage and continuity of care.
• Address performance concerns and implement corrective action plans as needed.
• Ensure nursing care aligns with clinical standards, licensing requirements, and best practices.
• Monitor and audit clinical documentation for accuracy, timeliness, and compliance.
• Lead quality improvement initiatives, including incident reviews and corrective actions.
• Oversee the ordering, storage, administration, and disposal of medications in compliance with state and federal regulations.
• Monitor medication administration records (MARs) and ensure proper documentation.
• Investigate and track medication errors and adverse drug events; lead root cause analyses and implement corrective measures.
• Ensure staff are trained and competent in medication administration protocols.
• Ensure compliance with HIPAA regulations and all applicable privacy and confidentiality standards.
• Maintain readiness for inspections and audits by regulatory and accrediting bodies.
• Promote continuing education and professional development opportunities for nursing staff.
• Assist in the development and implementation of nursing policies and procedures.
• Ensure staff adherence to policies through education, supervision, and corrective action.

Job Requirements and Qualifications

Education: Bachelor's degree in nursing (BSN) required; master's degree preferred

Training Requirements (licenses, programs, or certificates):

• Basic Life Support (BLS)
• Recipient Right’s
• Unrestricted Nursing license

Experience Requirements:

• Minimum five years of leadership experience working in a human service, crisis or medical environment.
• Minimum of five years of psychiatric nursing experience.

Preferred Experience:

• Experience in working with electronic health records
• Experience in customer service
• Experience in crisis de-escalation
• Experience working with adults with severe mental illness, substance use disorder or intellectual/developmental disabilities
• Experience working with children with serious emotional disturbance

Job Specific Competencies/Skills:

• Interpersonal Skills
• Strong Organizational Skills
• Data Analysis
• Strategic Planning
• Strong written and oral communication
• De-escalation and conflict resolution
• Strong leadership and problem-solving skills
• Clinical knowledge of mental health and suicide prevention
• Strong time management

Knowledge Requirements:

• HIPPA
• Microsoft 365
• Recipient Right’s
• Mental Health Code
• Medicaid Manual
• Regulatory compliance

Oakland Community Health Network’s Core Competencies:

• Interacting with others in a way that gives them confidence in one’s intentions and those of the organization; demonstrating loyalty to the organization and its mission and values; maintaining social, ethical, and organizational norms; firmly adhering to codes of conduct and ethical principles. (Integrity/Building Trust)
• Making customers and their needs a primary focus of one’s actions; developing and sustaining productive customer relationships, recognizing that the ultimate customer is the person served. (Customer Focus)
• Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application. (Continuous Learning)
• Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence in addition to consciously adopting organizational standards of excellence. (Work Standards)
• Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message. (Communication)

Additional Information

(Travel required, physical requirements, on-call schedules, etc.):

Must be available for meetings and events which may occur outside of standard office hours.

• Work performed primarily in a crisis center environment.
• The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation.

OCHN is committed to building a diverse team and fostering an inclusive and equitable culture. We are proud to be an equal opportunity employer that embraces and encourages our employees’ differences. This includes (but is not limited to) ability, age, color, family type, gender expression and identity, individual expression, medical conditions, national origin, pregnancy, race, religion, sexual orientation, veteran status, and all other diverse and wonderful characteristics.