Implementation Manager, SMB

Closinglock is modernizing the real estate world’s way of transferring information and funds to eliminate wire fraud and provide a secure, easy-to-use platform for title companies, law firms, and other financial services to protect themselves and their clients from wire fraud. We act in the long-term best interests of our customers by understanding their needs and challenges. When our customers win, we win. To date, we have protected over $250B+ in funds related to residential property transactions. Closinglock is headquartered in Austin, TX, with an office in downtown Austin. Today, the company has grown to 100+ employees across product & engineering, sales, partnerships, customer success, marketing, and finance. About the Role We’re looking for an Implementation Manager to own the end-to-end onboarding and implementation for new Closinglock SMB customers. You’ll serve as the primary point of contact from contract signature through go-live, ensuring customers are set up for long-term success with our platform. This role is highly cross‑functional and customer‑facing. You’ll work closely with Sales, Customer Success, Product, and Engineering to deliver smooth implementations, manage timelines, and build strong relationships with our customers. What You’ll Do Own and manage the full customer implementation lifecycle, from kickoff to successful go‑live Partner with Sales and Customer Success to ensure smooth handoffs and alignment on customer goals Lead customer kickoff calls, training sessions, and configuration meetings Develop and manage implementation plans, timelines, and deliverables Identify risks or blockers early and proactively drive resolutions Coordinate with internal teams to support technical requirements and integrations Educate customers on best practices to drive adoption and long-term success Maintain accurate documentation and updates within CRM and internal tools Continuously improve implementation processes, playbooks, and documentation What We’re Looking For 3+ years of experience in implementation, onboarding, project management, or customer success (SaaS preferred) Strong project management and organizational skills with the ability to juggle multiple implementations at once Excellent communication skills — you’re confident leading calls and explaining complex concepts clearly Customer‑first mindset with a focus on delivering a great experience Ability to work cross‑functionally and thrive in a fast‑paced, growing environment Comfortable with learning new software quickly Full‑time, in‑person position in our Austin, TX office. Benefits Equity compensation Medical, dental, vision, and life insurance Unlimited PTO 401(k) match Maternity/paternity leave Fully‑subsidized downtown parking Weekly lunch stipend Full access to onsite gym and locker rooms Monthly team get‑togethers (Lunches, social events, sports outings) Closinglock is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. #J-18808-Ljbffr ClosingLock, INC