General Manager
Santa Fe Cattle Company
Santa Fe Cattle Company General Manager Job Description/Expectations Job Description :
Santa Fe Cattle Company (KWC, LLC) is an EEO Employer - M/F/Disability/Protected Veteran Status
- The GM consistently provides aquality product and guest service experience that delivers total customersatisfaction. He or she models and creates an environment in which the customeris always right; ensures a positive guest service experience.
- The GM must understand completelyall policies, procedures, standards, specifications, guidelines and trainingprograms along with executing the top 4 priorities.
- The GM responds positively andquickly to customer concerns. He or she corrects potential problems before theyaffect guests.
- The GM hires high quality people whodemonstrate and ensure consistent customer satisfaction.
- Ensures all employees are trained,motivated and empowered to deliver total guest satisfaction.
- Evaluates each employeeâ€'s ability tomaintain high levels of guest satisfaction.
- Maintains restaurant at the levelnecessary to meet or exceed the company standards for Quality, Service andCleanliness
- Utilizes labor effectively to meetbudgets while ensuring high quality of QSC.
- The GM must be able to reach, bend,stoop, and frequently lift up to 50 pounds and must have the stamina to work 50to 60 hours per week.
- Work in a standing position for longperiods of time up to 5 hours or more
- The GM continuously improves theskills, knowledge and morale of all employees. he or she treats the employeeswith courtesy, honesty and respect
- The GM effectively utilizes alltraining programs from new employee orientation up to and including managementtraining classes.
- The GM prepares qualified employeesfor promotion to the next position. He or she continually develops adequatenumbers of shift leaders to meet the objective of the business plan.
- The GM evaluates each employeeâ€'sperformance based on clearly communicated standards and expectations. The GMholds the employees accountable for performance. The GM makes tough decisionsregarding all performance related issues in the restaurant; confronts poorperformance.
- The GM will conduct weekly managermeetings.
- The GM maximizes financialperformance and profit. Ensure store achieves objectives in sales,profitability, service, quality, appearance of facility andsanitation/cleanliness.
- The GM develops and executes thebusiness plan (key elements include: fiscal responsibilities, manpower planningand local restaurant marketing) for the restaurant.
- Achieves results by planning,communicating, delegating and following up.
- Executes companywide marketing programs;initiates programs on time, correctly and with minimal direction.
- Identifies and develops localrestaurant marketing strategies to maximize sales.
- The GM ensures business andpersonnel practices are within the law and consistent with policies andprocedures.
- The GM serves as a role model andsets a positive example for the entire team in all aspects of business andpersonnel management.
- Enforces all labor laws (federal,state and local).
- Follows procedures to maintain thesafety and security of all employees, customers and company assets (building,cash, equipment, supplies).
- Upholds SFCC food safety, foodhandling and sanitation requirements, to ensure the health and safety of ourcustomers and employees.
- Knowledgeable of restaurant policiesregarding personnel and administer prompt fair, and consistent correctiveaction for any and all violations of company policies, rules, and procedures.
- Must be 21 years of age.
- Be able to communicate andunderstand the predominate language(s) of the restaurant's trading area.
- Have knowledge of service and foodand beverage, generally involving at least three years of front-of-houseoperations and/or assistant management positions.
- Have 2 years kitchen experience froma scratch kitchen.
- Excellent leadership skills.
- Be able to work in a Real, Fresh,Fun environment!
Santa Fe Cattle Company (KWC, LLC) is an EEO Employer - M/F/Disability/Protected Veteran Status
Vacancy posted 3 days ago
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