Warehouse Agent

Job Title

Nippon Express Company, Ltd. ("NX") was founded in 1872 in Japan and is headquartered in Tokyo. NX employs approximately 72,000 employees at 733 locations, in 47 countries and 314 cities around the world.

Nippon Express U.S.A., Inc. ("NEU") was incorporated in New York in 1962 as a fully owned subsidiary of NX. NEU provides logistics solutions and comprehensive transportation services through its international freight forwarding and logistics network, including specialized handling of: air, land, sea and express packages; all types and sizes of cargo; personal effects and household goods; fragile and perishable freight; and livestock. NEU also provides related services, such as warehousing, distribution and customs brokerage and clearance. NEU operates at 55 locations in 27 states within the U.S., with approximately 1300 employees. NEU has enjoyed tremendous growth and success as one of the top five international freight forwarders in the world. We connect people with products throughout the world.

Salary Pay Range:

Min $18.27 Hourly Max $20.11 Hourly This salary range is a good faith estimate of the expected salary range for this position, based on a wide range of factors including qualifications, experience and training, operational and business needs and other considerations permitted by law.  At NEU, it is not typical for an individual to be hired at or near the top of the range for the role.

Responsibilities

Perform product functions, including picking, packing, shipping, receiving, etc. to meet company quality, safety, security, and productivity standards.

• Provide comprehensive support for both DC and CFS operations, covering administrative tasks, warehouse duties, and staff training.
• CS & Admin: Handle documentation for Warehouse (277) and Trucking (27N).
• Warehouse Ops: Picking and packing for key accounts (KLA, Unimatec, etc.).
• CFS Support: Execute and support CFS TC1 and 1C operations.
• Mentorship: Train and supervise other temporary staff.
• Manage daily office coordination for assigned accounts, primarily Abukuma and Unimatec, in accordance with customer requirements and internal procedures.
• Receive, review, organize, and process inbound, outbound, inventory, and transportation-related documents.
• Enter and maintain accurate operational data in approved company systems, customer portals, spreadsheets, and controlled logs.
• Prepare and process assigned TC1 transactions using complete and approved source documentation; investigate or escalate missing and inconsistent information before completion.
• Coordinate daily priorities with the DC Lead and floor team, including receiving, picking, packing, shipping, inventory activity, and special customer instructions.
• Communicate professionally with customers and internal departments regarding order status, shipment status, document needs, inventory questions, and exceptions.
• Maintain organized electronic and hard-copy records that provide traceability for completed transactions and customer billing support.
• Identify shortages, overages, damages, inventory differences, documentation gaps, or process delays and report them promptly to the appropriate lead or manager.
• Provide trained backup coverage for designated DC office functions and, after qualification, selected CFS office functions.
• Support continuous-improvement activities involving standard work, KPI tracking, cross-training, document control, 5S, and error prevention.

Qualifications

• Basic knowledge of routine warehouse practices and procedures
• Expertise in both DC and CFS operations.
• Ability to handle both office work and physical warehouse tasks.
• Meticulous attention to detail and cost-conscious mindset.
• Availability for Saturday shifts.

Organization Relationships

• This position will interact with all levels of employees at the branch, including colleagues, leadership staff, and office personnel.

Work Environment

• This position requires physical demands to include, but not limited to standing, walking, sitting, bending, twisting, reaching, lifting, pushing, pulling, climbing, and carrying heavy objects repeatedly.
• Warehouse environment may be noisy and subject to varying temperatures.
• Will work alongside drivers who are moving pallets on different types of forklifts.

Nippon Express offers a generous Employee Benefits Package including:

• Medical, Dental, and Vision beginning the 1st of the month after 30 days.
• 401k with a company match
• Flexible Spending Accounts, HSA, Life and Accidental Death & Dismemberment Insurance, Short & Long Term Disability, Auto and Home policies, Commuter Benefits, and much more.
• Generous Vacation and Sick time.

Nippon Express USA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.