Business Services Officer 1

Business Services Officer 1

The mission of the Office of the Secretary of State is to exceed the expectations of our customers, the taxpayers, by operating at the highest levels of accuracy, cost-effectiveness, and accountability in a customer-centered environment.

Summary: An employee in this class may perform routine office/clerical duties which include filing, scanning, copying, faxing, answering telephones, and general computer work. This employee will be part of the NUM's team, providing support for Notaries, UCC filings, and Motor Vehicle Liens.

Duties/Responsibilities:

• Provide exceptional customer service to our customers in person, on the telephone, via mail, and by email.
• Accurately and timely open, batch, scan, receipt, process, and mail documents that are submitted to the division in compliance with applicable statutes, rules, policies, and procedures.
• Participate in cross-training with other units in the division and provide staff coverage and production assistance in other units as needed.
• Perform other duties as assigned.

Minimum Qualifications: Education and Experience

• Education equivalent to graduation from a standard high school.
• Experience equivalent to two (2) years of increasingly responsible full-time administrative work.
• A degree or course work from an accredited college, university, or technical school may be substituted for the required experience on a year-for-year basis in the following fields: business, office management, business technology, accounting, management information systems, economics, actuarial science, statistics, or related field.

Knowledge and Abilities

• Knowledge of clerical office methods and procedures, standard business English, spelling, and arithmetic.
• Ability to communicate information to the public in a professional manner both orally and in writing.
• Ability to operate a personal computer as well as other standard office equipment.
• Working knowledge of Microsoft Word, Microsoft Excel, and Microsoft Outlook.

Physical Requirements

• Ability to handle boxes and equipment weighing a minimum of forty (40) pounds (dependent on the assigned section).

Salary: $43,700 annually plus the State of Tennessee benefits package