Production Support Specialist

Hope you are doing well, I am Satender from Akkodis group. My client is hiring for below role let me know if you are available.

Role: Production Support Specialist

Location: Chicago, IL

Pay: $60-$65\hr ( The rate may be negotiable based on experience, education, geographic location, and other factors. )

Hybird 3 days onsite a week

Contract 1 year

1. Respond to and resolve business queries for Market Risk space.

2. Manage user query mailbox effectively, understand the scope of teams work and ensure timely and appropriate response is provided for all user queries.

3. Respond to and resolve feed and batch support items, Manage alerts and monitoring.

4. Utilize important framework tools such as ITSM, ITRS, JIRA, DynaTrace and Splunk, etc. for both making updates and producing reports.

5. Incident management - provide timely and accurate user notifications as well as managing escalations when needed.

6. Documentation and knowledge management.

7. Follow up and coordinate resolutions with various development teams.

8. Assist with metrics reporting.

9. Coordinate and perform Business Continuity testing and related paperwork.

10. Organize and run meetings independently for issue resolution.

11. Identify scope for automation to reduce manual, repeating tasks.

Required Skills:

1. 10+ years of Production Support experience.

2. Strong SQL Knowledge.

3. Strong UNIX / LINUX knowledge.

4. Knowledge of Software Development Life Cycle.

5. Working knowledge of ITIL.

6. Strong verbal and written communication skills.

7. Excellent project and time management skills.

8. Ability to work in a multi-regional team.

9. Working knowledge of ITRS, DynaTrace and Splunk

10. Working knowledge of Autosys and Bob jobs.

11. Python Scripting knowledge.

1. Financial industry experience

2. Knowledge of Market Risk

3. Agile methodology

4. Operations exposure with Windows OS

5. Working knowledge with Tableau

Equal Opportunity Employer/Veterans/Disabled

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit .

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

· The California Fair Chance Act

· Los Angeles City Fair Chance Ordinance

· Los Angeles County Fair Chance Ordinance for Employers

· San Francisco Fair Chance Ordinance