Busperson

Job Description

Job Description

JOB OVERVIEW

The Bus Person supports the front-of-house team in the hotel’s full-service restaurant by keeping the dining room clean, stocked, and guest-ready from opening through close. Working closely with servers, hosts, the culinary team, and stewarding, this position clears and resets tables promptly, attends to guests between courses, and helps deliver a polished, seamless dining experience for hotel guests and local diners that reflects the hotel’s service standards.

WHAT WE OFFER

• Pay range: $23.00-26.00 per hour
• 401(k) with company matching
• Complimentary Employee Meals
• Exclusive worldwide Hilton employee travel discount program 
• ... and more

DUTIES AND RESPONSIBILITIES

• Welcome guests warmly and professionally, providing initial table assistance in accordance with established steps of service and hotel brand standards
• Anticipate guest needs and support attentive, timely service throughout the dining experience
• Assist servers with the prompt and accurate delivery of food and beverages, including communicating guest requests, allergies, dietary restrictions, feedback, and concerns to the appropriate team member
• Provide general information about restaurant offerings, operating hours, and hotel amenities, referring guests to the appropriate team member when necessary
• Recognize loyalty program members, VIPs, and returning guests in accordance with hotel service standards
• Promptly escalate guest concerns to the appropriate server or manager to support effective service recovery
• Clear tables between courses using proper service techniques while minimizing disruption to guests
• Maintain table presentation throughout the meal by preparing and refreshing table settings as needed
• Clean, sanitize, and reset tables promptly after guest departure to maintain dining room readiness and efficient table turnover
• Coordinate with servers, hosts, and other team members regarding table status and seating readiness to support smooth service flow
• Set up and break down the dining room for daily meal periods, special events, and private dining functions in accordance with established standards
• Keep service stations, the restaurant entrance, host stand, service corridors, and other front-of-house areas clean, organized, and presentable
• Ensure service stations are adequately stocked with the equipment and supplies required for each meal period
• Assist with monitoring, receiving, storing, and rotating restaurant supplies to maintain availability and proper inventory control
• Collect and transport soiled service ware and linens to designated areas, handling items properly to minimize breakage, loss, and cross-contamination
• Minimize waste and unnecessary use of supplies while maintaining established service and presentation standards
• Provide operational support to other hotel food and beverage outlets, including banquets, private dining, and in-room dining, as business needs require
• Follow established food safety, allergen-handling, sanitation, and hygiene procedures
• Maintain a safe working environment and promptly report spills, hazards, equipment malfunctions, maintenance issues, and other safety or sanitation concerns to management
• Maintain a professional appearance, positive attitude, and sense of urgency while delivering consistent service in a fast-paced environment
• Perform other duties as assigned by management

QUALIFICATIONS AND REQUIREMENTS

• Education & Experience
• High school diploma or equivalent preferred
• Previous experience in a restaurant, hotel, or food and beverage service environment preferred
• Experience in a luxury hotel or upscale dining establishment is a plus

• Required Skills/Abilities
• Strong guest service orientation with a warm, professional, and welcoming demeanor
• Effective verbal communication and interpersonal skills, with the ability to interact courteously with guests and team members
• Ability to anticipate guest needs and respond promptly to service requests while maintaining attention to detail
• Strong teamwork and collaboration skills, with the ability to coordinate effectively with servers, hosts, and other food and beverage team members
• Ability to follow established service procedures, hotel brand standards, food safety guidelines, and sanitation practices
• Understanding of food allergies and dietary restrictions, with the ability to communicate guest requests and concerns accurately to the appropriate team members
• Strong organizational skills and the ability to maintain clean, orderly, and well-stocked service areas
• Ability to prioritize tasks, manage time effectively, and maintain a sense of urgency in a fast-paced environment
• Dependable, adaptable, and proactive, with the ability to respond to changing operational needs and support multiple food and beverage outlets as required

• Schedule

Work schedules are based on the operational needs of the business. Availability to work days, evenings, weekends, and holidays is required for this position.

• Physical, Mental, Environmental & Technical Demands

Fast-paced environment, multiple tasks to be handled under time constraint. Must be able to bend, crouch, kneel, and twist in the work area. The role involves frequent standing, walking, bending, kneeling, climbing, lifting, pushing, and pulling objects weighing up to 250lbs. often for extended periods. Must be able to maneuver around property. Must be able to sit for prolonged periods of time. Must be able to operate a computer, telephone, and copier. Must have manual dexterity to operate all office equipment. May include exposure to high levels of ambient noise for prolonged periods, must be able to perform essential job functions effectively in such conditions.

• Grooming

All employees must maintain a neat, clean, and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained as part of the orientation process. 

STANDARD SPECIFICATIONS

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees, or guests.

A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.

This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. This position is classified as non-exempt (per the Fair Labor Standards Act) is subject to overtime in accordance with Federal and State Regulations.

Sun Hill is an Equal Opportunity Employer committed to fostering a diverse, inclusive, and respectful workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, pregnancy, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, marital status, citizenship status, protected veteran status, or any other characteristic protected by applicable federal, state, or local laws.