Administrative Program Specialist - Healthcare

Join a dynamic healthcare team in the Pacific Northwest as an Administrative Program Specialist. This full-time temporary role focuses on coordinating and managing administrative tasks related to patient care within a specific clinical service line. You will be the primary point of contact for patients, assisting with appointment scheduling, providing information about clinical services and insurance processes, submitting orders, processing referrals, confirming authorizations, and ensuring a smooth patient experience.

Key Responsibilities

• Schedule appointments, consultations, and follow-ups within assigned service lines.
• Collaborate with patient access, providers, technicians, and clinical staff to optimize scheduling and resource utilization.
• Communicate appointment details and preparation instructions to patients.
• Serve as an expert on patient access workflows, addressing inquiries and ensuring effective communication.
• Educate patients on procedures, policies, and expected outcomes.
• Maintain accurate and confidential patient records.
• Coordinate referrals and obtain necessary authorizations and insurance verifications.
• Monitor referral and authorization expirations and proactively seek extensions.
• Support department initiatives, including waitlists and special projects.
• Follow up with patients regarding test results, orders, and questions.
• Perform duties in compliance with policies, procedures, and regulatory standards.

Education and Experience

• High school diploma or equivalent required; Associate Degree preferred.
• Minimum of 2 years' experience in a healthcare setting, preferably in patient access functions.
• Knowledge of medical terminology and insurance processes including verification and claims submission.
• Proficiency with electronic medical records (EMR) systems and office software.

Skills and Abilities

• Strong organizational skills with the ability to prioritize and adapt to changing demands.
• Excellent written and verbal communication skills tailored to diverse audiences.
• Advanced proficiency in Microsoft Office applications.
• Ability to handle confidential information with discretion and maintain accurate documentation.
• Demonstrated teamwork, customer service, and interpersonal skills in fast-paced environments.
• Independent problem-solving and sound judgment to complete assignments effectively.

Physical Requirements

Includes occasional lifting and carrying of items up to 35 lbs, frequent sitting, standing, walking, bending, and stooping. Normal vision, hearing, and speech capabilities required.

Work Environment

This position operates on an 8-hour shift schedule within a supportive healthcare setting in the Pacific Northwest region. The organization offers a comprehensive benefits package designed to support employee wellness, professional growth, and financial security.