Veterinary Receptionist / Client Service Representative

Job Description

Job Description

Northpointe Animal Hospital is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital.

In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

Schedule and Compensation**

• Compensation: $16-$18 per hour, for each hour worked
• This is a full-time position, with flexible scheduling options and availability needed Monday-Friday. NO WEEKENDS!

Benefits Package:

• Health Package : Medical, Dental, and Vision Insurance (with HSA options)
• Life Insurance and Disability
• Employee Assistance Program (EAP)
• 401k - with company match beginning 2027
• Paid time off in accordance with site policy and applicable law
• Personal pet discount- also for part-time staff
• Uniform allowance- also for part-time staff

Minimum Qualifications and Skill Set:

• 1+ years of experience in a customer service, reception, or client-facing role
• Previous veterinary receptionist or healthcare-related front-desk experience preferred
• Proficiency in the following skills:
  • Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
  • Strong organizational and time management skills
  • Experience scheduling appointments and coordinating calendars preferred
  • Positive attitude and willingness to collaborate with a team
  • Ability to remain calm, professional and solution-oriented during busy periods

Why Choose Northpointe Animal Hospital?

Northpointe Animal Hospital is a community favorite and AAFP certified Cat Friendly Practice in Tomball, Texas. Conveniently located off Tomball Parkway, the Northpointe team has been providing routine and emergency medical and surgical services to small animals in our community for years. Our three doctors are supported by a talented and fully utilized technician team, which allows them to focus on medicine and surgery. We’re guided by a culture-centered Medical Director and are proud to have excellent team longevity (seriously, we have teammates who have worked together for 20+ years!). To learn more and meet the team, we invite you to visit our website.

If you’re interested in joining a collaborative and tenured team, we encourage you to apply. We look forward to hearing from you!

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*To determine specific pay Company will consider the following factors: the applicant’s education, training, or experience related to the job position, geographic location where the work is performed, and other relevant factors.

**During the process, you may request more information about compensation and benefits for your specific location where the work is performed. Where required under applicable law, WVP provides eligible employees with leave, and similar benefits programs, all in accordance with state and local law.

WVP is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, genetic information, or any other protected characteristic under federal, state or local laws. WVP will consider qualified applicants with a criminal history, in a manner consistent with the requirements of applicable state and local laws. Qualified Applicants with disabilities are entitled to reasonable accommodations under applicable state and local law, and the Americans with Disabilities Act. Please contact People Operations, if you need assistance completing the application process.