High Reliability Organization Project Manager

HRO Project Manager

Mass General Brigham is beginning a years-long journey to implement Equity-Informed High Reliability Organization (EI-HRO) principles in order to improve our quality performance so that we can deliver the best medical care for our patients. The MGB Office of the Chief Medical Officer (OCMO) is seeking an HRO Project Manager who has a passion for healthcare performance management and will thrive as a member of an experienced, high performing and highly motivated team. This individual will possess a willingness to learn and an ability to adapt to the rapidly changing quality measurement landscape. The ideal candidate has both strong quality measurement knowledge and analytical skills, as well as strong project management and communication skills.

Reporting to the High Reliability Organization Operations Manager, the HRO Project Manager will be part of a cross-functional team that is responsible for supporting the roll out of a new High Reliability operating model across Mass General Brigham. This individual is responsible for providing project management and analytic support to high priority quality initiatives throughout MGB and serving as an intermediary between hospital clinical leaders and OMCO and Digital colleagues. They will act as the key point of contact for hospital units and help to triage and resolve issues that are impeding performance.

Responsibilities include:

• Managing the overarching logistics of HRO Unit Huddles
• Attending and participating in weekly huddles; following up on issues raised and providing updates on standing issues
• Updating weekly quality performance scorecards; reviewing data in advance and summarizing trends or areas of concern for unit leadership
• Answering in-depth questions from leadership about the data, metrics, definitions
• Coordinating with technical teams to perform data deep dives as needed
• Assisting with the development and collection of process metrics
• Supporting ongoing unit initiatives and implementation
• Triaging operational issues related to infrastructure (IT, Facilities, etc.)
• Communicating daily with unit leadership
• Identifying opportunities for improvement across units/hospitals
• Identifying, cataloging and sharing best practices
• Acting as a liaison between unit teams, OCMO leadership and Digital teams
• Presenting analytical findings in a variety of formats (reports, PowerPoint, graphs, figures, tables) formulating recommendations, and effectively communicating results to non-analytic audiences
• Conducting project management and logistics such as project timelines, agenda development, minutes/documentation, slide decks and preparation of reports to various audiences
• Using Mass General Brigham values to govern decisions, actions and behaviors

Other duties and responsibilities as assigned.

Qualifications:

• Bachelor's or Master's degree in Business, Health Policy, Public Health or related degree preferred
• Familiarity with HRO principles preferred
• 0-3 years of experience working with healthcare quality data
• 0-3 years experience in project management or improvement
• Ability to work with quantitative data a must. Utilizes a mix of quantitative and qualitative methods for measuring performance (e.g. analysis of administrative or clinical data, chart review, literature review, surveys)
• Strong PC skills/Microsoft applications including Word, PowerPoint, Excel, required.

Knowledge, Skills and Abilities:

• Ability to function effectively and independently in a fast-paced environment, organize and prioritize work independently, and meet tight deadlines
• Ability to manage multiple projects simultaneously, set priorities, and collaborate with team members and others throughout the organization
• Possess strong interpersonal skills to effectively communicate with cross functional teams including staff at all levels of the organization
• Practical problem-solving abilities, i.e. the ability to formulate hypotheses, test options and move forward in a fast-paced environment
• Excellent interpersonal skills, including strong customer service orientation and the ability to translate complex technical concepts to non-technical audiences.

Remote Type: Hybrid

Work Location: 399 Revolution Drive

Scheduled Weekly Hours: 40

Employee Type: Regular

Work Shift: Day (United States of America)

Pay Range: $63,648.00 - $90,750.40/Annual

Grade: 6