Product Owner - ServiceNow CMDB, ITAM & CSDM

Overview The ServiceNow CMDB, ITAM & CSDM Product Owner is responsible for defining and executing the product strategy, roadmap, and governance model for Configuration Management (CMDB), IT Asset Management (ITAM), and the Common Service Data Model (CSDM). This role ensures the platform serves as a trusted system of record for assets, services, and infrastructure, enabling operational excellence, risk reduction, audit readiness, and enterprise decision-making. The Product Owner partners across ServiceNow COE, Enterprise Architecture, Infrastructure, and Risk teams to drive data quality, standardization, and adoption of integrated asset and service models. Primary Responsibilities Product Strategy & Roadmap Own and maintain the CMDB, ITAM, and CSDM product vision, roadmap, and backlog Align platform capabilities to enterprise priorities (resiliency, audit, cost optimization) Translate business, operational, and regulatory requirements into product features Drive convergence of asset + configuration + service models CMDB & CSDM Governance Define and enforce governance frameworks including: CI lifecycle standards and class design Data ownership, stewardship, and certification Identification and reconciliation rules Establish KPIs for: Data completeness, accuracy, timeliness, and compliance Ensure traceability for audit, regulatory, and risk requirements ITAM Strategy & Lifecycle Management Own ITAM engineering support across: Hardware Asset Management (HAM) Software Asset Management (SAM) Ensure alignment between assets and CIs in CMDB Service Modeling & CSDM Adoption Lead enterprise adoption of CSDM across maturity levels Ensure alignment between: CMDB, ITAM assets, and service relationships Drive service mapping and dependency modeling for impact visibility Drive automation to improve: Data accuracy Operational efficiency Stakeholder Engagement & Adoption Act as primary liaison across: ServiceNow COE Enterprise Architecture Infrastructure / Application owners Lead governance forums and working groups Drive adoption through: Training, communications, and standards enforcement Risk, Compliance & Audit Readiness Ensure CMDB and ITAM support: Regulatory expectations Third-party risk visibility Business continuity and dependency mapping Maintain audit-ready documentation and controls Partner with Risk/Audit teams to remediate findings Managerial/Supervisory Responsibilities: No direct management responsibility, but while an individual contributor, the jobholder must manage activities through influence, accountability and ownership, functioning in an agile environment Education and Experience Required: Bachelor’s degree and a minimum of 4 years’ business, analytical, technical and/or product experience, or in lieu of a degree, a combined minimum of 8 years’ higher education and/or work experience, including a minimum of 4 years’ business, analytical, technical and/or product experience Education and Experience Preferred: Prior experience prioritizing across competing priorities and quickly-changing landscape Prior experience actively seeking out multiple opinions, yet making independent decisions and influencing positive outcomes Understanding of Design Thinking principles Knowledge of basic product design and development best practices Knowledge of Agile and Lean principles and practices Experience working in partnership with user experience teams on product design Experience developing/managing digital capabilities Strong verbal and written communication skills Specific subject matter expertise as required by assigned product M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $103,000.00 - $171,600.00 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation. Location Buffalo, New York, United States of America Great companies have an enduring sense of purpose. At M&T, our purpose is a simple one: make a difference in people’s lives and uplift the communities we serve. M&T Bank Corporation is a financial holding company headquartered in Buffalo, New York. M&T’s affiliates offer advice, guidance, expertise and solutions across the entire financial spectrum, combining M&T Bank’s traditional banking services with the wealth management and institutional capabilities offered by Wilmington Trust. M&T Bank has a network of over 1,000 branches and 2,200 ATMs that span 12 states from Maine to Virginia and Washington, D.C. For more than 165 years, M&T has strived to take an active role in our communities and build long-lasting relationships with our customers. We are a bank for communities—combining the capabilities of a large bank with the care of a locally focused institution. As an employer of choice, we are proud to offer competitive benefits ranging from medical and retirement to forty hours of paid volunteer time, each year. Our core values – integrity, ownership, collaboration, curiosity, and candor – drive the work we do. We seek to further build upon our record of success by bringing in top talent and fresh skill sets while continuing to support the growth and development of all our team members. View M&T’s Human Capital Report to learn more. Ready to join our team? Submit your application today! If you are unable to apply through this site due to technical issues or need an accommodation to apply, please contact us at View email address on click.appcast.io for assistance. M&T Bank is unwavering when it comes to providing equal employment opportunities to all employees and applicants without regard to race, color, national origin, religion, ethnicity, sex, gender identity, age, disability, citizenship, pregnancy, veteran status, military status, marital status, sexual orientation, genetic information or any other characteristic protected under applicable federal, state or local laws. M&T Bank Corporation has policies and procedures in place to promote a drug free workplace. Career Site Privacy Notice