Senior Operations Manager

ICQA AM In the role of Area Manager, you will be responsible for overseeing ICQA operations and supervising ICQA associates as they carry out quality routines, research, and functions. Your focus will include performing standard work audits and gap evaluations to establish an equitable workplace environment that aids in talent retention. Furthermore, you will play a key role in coaching and developing your associates to excel in their current positions and advance to the next level. Stord requires candidates with exceptional communication and organizational capabilities, who thrive under pressure and possess proficiency in various platforms, such as warehouse, order, and labor management systems. Key responsibilities include managing inventory shrink, ensuring warehouse bin accuracy, and leveraging continuous improvement tools to foster positive outcomes. Flexibility is essential, including the availability to work overtime, evenings, and weekends according to business needs. Key Responsibilities: Program Execution & Oversight Oversee all ICQA activities (cycle counts, physical inventories, audits, investigations, reconciliations, projects) for the assigned site. Ensure consistent application of SOPs, KPI tracking, and corrective action processes. Performance & Metrics Review daily/weekly data to identify trends, high‑risk areas, and performance drift, to include workload planning activities. Conduct weekly reviews with ICQA Operations Manager to drive continuous improvement and accountability. Compliance & Governance Ensure compliance with customer‑specific quality requirements. Support execution of CAPA, audit responses, and inventory‑related escalations. Directly manage and develop ICQA Leads and Associates. Create a culture of accuracy, accountability, and proactive problem‑solving. Support root cause analysis and CAPA implementation to address errors and control gaps. #J-18808-Ljbffr