Order Operations Specialist

Order Operations Specialist (Remote)Location: 100% Remote / VirtualMust Reside In: Austin, TX or any of the following states – AL, AZ, CO, CT, FL, GA, IL, NC, NV, OH, OR, SC, TN, TX, VA, WI.Job Type: Full-Time, Exempt (Salaried)Compensation: $45,000–$55,000 base salary + quarterly bonus opportunitiesPosition OverviewThe Order Operations Specialist is responsible for executing the full order lifecycle with a high degree of accuracy, ensuring all client purchases are correctly structured, processed, and aligned for downstream billing, tax handling, and financial reporting.This role serves as a critical control point within the revenue process. While transactional in nature, the position requires strong attention to detail and accountability, as errors directly impact invoicing accuracy, revenue recognition, and client experience.Core ResponsibilitiesOrder Lifecycle ExecutionExecute the end-to-end processing of all customer orders across internal systems. Ensure that all required fields, product selections, pricing structures, and service configurations are complete and accurate prior to finalization.Pricing & Product ValidationValidate pricing, discounts, promotions, and bundled services against approved company standards. Confirm that all order components align with current product offerings and pricing structures.Billing Readiness & Financial AlignmentEnsure all orders are properly structured for invoicing, including subscription setup, billing cadence, payment terms, and tax applicability. Identify and resolve discrepancies before orders are handed off to Finance.Data Integrity & System AccuracyMaintain consistent and accurate data across CRM, ordering platforms, and billing systems. Ensure alignment between systems to prevent downstream reconciliation issues.Cross-Functional CoordinationAct as an operational liaison between Sales, Marketing, Finance, and Customer Success. Communicate order status, clarify discrepancies, and ensure alignment across teams.Issue Identification & Resolution SupportProactively identify order-related issues and discrepancies. Resolve straightforward issues independently and escalate complex cases with clear documentation and context.Ownership & AccountabilityAccuracy and completeness of all processed ordersTimeliness of order executionIntegrity of order data across all systemsReduction of billing errors and reworkSuccess MetricsOrder accuracy rateOrder processing turnaround timeBilling discrepancy rateInternal response time / SLA adherenceRequired SkillsExceptional attention to detailStrong organizational and time management skillsAbility to manage multiple priorities simultaneouslyClear and professional communication skillsAccountability and ownership mindsetSystems EnvironmentSalesforce CRM (or comparable CRM)WooCommerce or equivalent ordering systemSubscription billing platformsAvalara or comparable tax toolsOffice 365Experience1–3 years in order processing, operations, or administrative support rolesThis is a fully remote role. However, you must reside in one of the following states:· Arizona, Alabama, Colorado, Connecticut, Florida, Georgia, Illinois, Nevada, North Carolina, Ohio, Oregon, South Carolina, Tennessee, Texas, Virginia, Wisconsin