PROGRAM MANAGER

Job Summary:

This position reports to the Director of Mission Services with significant latitude for independent actions within the scope of the mission, guiding principles, values, ethics and strategic goals of Goodwill Industries of Northeast Iowa, Inc. The Program Manager position oversees Mission Services activities through the direct supervision of Community Trainers, Overnight Community Trainers, Lead Community Trainers, Vocational Trainers, Janitor/Cleaners, and Utility Workers. This position is responsible for implementing, monitoring, and analyzing program plans, and researching and implementing alternative rehabilitation methods and strategies. This position also provides vision, leadership, direction and supervision to staff.

Duties and Responsibilities:

(Essential functions of the position are listed in bold print.)

• Direct supervision of Community Trainers, Overnight Community Trainers, Vocational Trainers, Lead Community Trainers, Janitor/Cleaners, and Utility Workers.
• Delegates assignments to staff under the direction of the Director of Mission Services and keeps them informed of changes in policy and trends. Directs, coaches and guides staff in their work in order to help them attain individual growth goals.
• Demonstrates leadership by holding all team members accountable for established best practices and standard operating procedures.
• Provides comprehensive training of job duties, policies and procedures, ethical codes of conduct, corporate compliance, etc .
• Evaluates performance and takes corrective action when necessary.
• Reviews resumes and applications for vacant staff positions, conducts interviews, and makes hiring decisions.
• Reviews current and future program recommendations.
• Analyzes program plans to ensure quality standards and program outcomes are met.
• Reviews and evaluates the implementation and progress toward program plans’ goals being met.
• Implements new rehabilitation methods and strategies and analyzes their effectiveness based on statistical documentation.
• Works collaboratively with all departments to maximize service opportunities and maintains a continuous improvement agenda.
• Is available during nontraditional hours including some weekend and evening periods.
• Serves as an emergency contact for agency locations in need of support outside regular business hours.
• Completes all duties of the job and all work requirements.
• Models Goodwill’s core values, IMPACT. (Inspire Others, Mission First, People Matter, Align with Community, Create Opportunity, Tell our Stories)

Qualifications:

• Bachelor’s degree in Human Services, or related field; 2 years of full-time paid employment providing services to persons with special needs may be substituted for each year of post-secondary education.
• A minimum of 3 years related full-time paid experience. Supervisory experience preferred. A master’s degree in Human Services or related field may be accepted as equivalent for 2 years work experience.
• Effective written and verbal communication skills.
• Ability to make business, social, or civic contacts.
• Computer proficiency.
• Reliable cellphone.
• Ability to handle and maintain confidential information.
• Possess a positive attitude and infect others with similar enthusiasm
• Loyalty to the agency and its mission and policies.
• Reliable transportation, valid driver’s license, and automobile insurance required.

Ability to use good judgment, discretion, and initiative.