Business Analyst

Business AnalystThe Business Analyst is responsible for undertaking the methodical investigation, analysis, review and documentation of business functions and processes, the information used and the data on which the information is based. The Business Analyst identifies and defines requirements for the use of technology to improve the Fund's processes and systems and quantify potential business benefits. This position also has primary responsibility for supporting the Fund's contract intake process and related improvement initiatives designed to improve efficiency, accuracy, and operational effectiveness.Essential Job Functions and DutiesFacilitate individual and workgroup discussions to understand and analyze business issues and challengesAnalyze and document business processes, implementing low-code automation solutions where appropriate.Document functional specifications, conversions, upgrades, interfaces, reports, forms, and workflow.Translate business requirements into appropriate technical specifications (using both traditional business requirements documentation and Agile user stories).Balance technology and business considerations and communicate appropriately with both technology and business experts.Partner with business and technical stakeholders to support the implementation of technology solutions, particularly as it pertains to the contract intake process.Administer contract setup, maintenance, and QA to ensure accurate eligibility system processing.Develop and maintain dashboards and reports to support operational decision-making.Support the evaluation, recommendation, and adoption of automation and AI-enabled solutions to improve business processes and operational effectiveness.Sets goals and achieve measurable resultsContributes ideas to plans and achieving department goalsExemplifies the Fund's BETTER Values and Professional Effectiveness Dimensions in contributing to a respectful, trusting, and engaged culture of diversity and inclusionPerforms other duties as assigned within the scope of responsibilities and requirements of the jobPerforms Essential Job Functions and Duties with or without reasonable accommodationEssential QualificationsYears of Experience and KnowledgeMinimum of 3-5 years of direct experience in a business analyst role requiredDemonstrable experience in the following skills: FacilitationInterviewingNegotiationWritten communicationPresentationTechnology ManagementExcellent interpersonal skills and experience working with business and IT users at all levels, both individually and in groupsPossess an extensive knowledge of technology and business operations across multiple business sectors (preferably with a background in health care)Experience analyzing and documenting complex business processes and identifying opportunities for process improvement and automation.Experience with low-code/no-code platforms such as MS Power Platform or similar workflow automation tools.Experience working with IT service management tools such as ServiceNow or similar applications.Experience developing, analyzing, and reporting on performance metrics.Ability to work on multiple tasks at any one time while maintaining high quality standardsEvidence of troubleshooting and solving problems in a highly technical customer focused service environmentExperience in multiple project methodologies (waterfall and agile) and tools (JIRA, MS Project, Kanban, etc.)Self-starter with significant skill in relationship buildingEducation, Licenses, and Certifications Bachelor's degree in IT or Business or related field or equivalent work experience requiredSkills and AbilitiesIntermediate level Microsoft Office skills, including Excel, Word, PowerPoint, and OutlookManage competing deadlines and multiple projects in a fast-paced environmentStrong analytical, organization, and problem-solving skills.Ability to facilitate productive discussions among stakeholders with differing priorities.Salary range for this position: Salary $64,100 to $80,100. Actual base salary may vary based upon, but not limited to: relevant experience, qualifications, expertise, certifications, licenses, education or equivalent work experience, time in role, peer and market data, prior performance, business sector, and geographic location.Work Schedule (may vary to meet business needs): Monday ~ Friday with potential for hybrid work-from-home arrangement.We reward great work with great benefits, including but not limited to: Medical, Dental, Vision, Paid Time-Off (PTO), Paid Holidays, 401(k), Short- & Long-term Disability, Pension, Life, AD&D, Flexible Spending Accounts (healthcare & dependent care), Commuter Transit, Tuition Assistance, and Employee Assistance Program (EAP).