Reservation Specialist - Event Services

5-day work week with 7 paid hours per day and a one‑hour unpaid lunch break, or a 4-day work week with 8.75 paid hours per day and a one‑hour unpaid lunch break. Some evening and weekend work may be required, with advance notice provided. One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community. University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks that include numerous retail and restaurant discounts, savings on local child care centers and special rates for performing arts events. Primary Purpose of Organizational Unit Carolina Union Mission Statement The Carolina Union creates safe, inclusive and educational experiences that enable students to maximize their time at Carolina. Carolina Union Purpose The many co‑curricular programs, services and facilities supported by the Union are developed and operated with a focus to serve the students whose fees fund our organization and therefore are intended to impact the intellectual and experiential climate of the University and provide opportunities for campus members to engage in debate, conversation, interaction, and learning. Managed by 44 full‑time staff and over 185 student employees, the Carolina Union builds a sense of community as a unifying force on campus and provides students the space and resources needed to put theory into practice. Position Summary The Reservation Specialist provides onsite administrative and client support to events scheduled through Event Services. The position is customer‑facing in a busy Student Union. This position will support the Reservation Manager in supervising student staff. The position will be essential in efficiently processing the high volume of venue requests received by Reservations for Carolina Union managed spaces. This position will also support the invoice process to ensure accurate and timely release of invoices from Event Services, and will be required to run reports on the Carolina Union’s event scheduling software and filter data to the appropriate parties. This position will provide consistent desk coverage during peak class time when student staff are unavailable. Minimum Education and Experience Requirements Bachelor’s degree in business administration or a related discipline; or an equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions. Management Preferences Experience with 25Live or Microsoft 365. Experience working in a student union or similar environments. Experience working in a customer service‑focused environment. Knowledge and awareness of event management or technical event production. Experience working in a team‑oriented environment. Special Physical/Mental Requirements Ability to move up to 50 lbs. with or without accommodation. Campus Security Authority Responsibilities This position is designated as a Campus Security Authority in accordance with the Clery Act. This position will be required to report Clery crimes to the Clery Compliance Manager and complete annual training about reporting responsibilities. Equal Opportunity Employer Statement The University is an equal opportunity employer and welcomes all to apply without regard to age, color, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, or sexual orientation. We encourage all qualified applicants to apply, including protected veterans and individuals with disabilities. #J-18808-Ljbffr University of North Carolina at Chapel Hill