Customer Service Rep

Are you ready to take the next steps in developing your professional portfolio? We have a wonderful Customer Service opportunity with a well-established insurance company here in Columbia. We are seeking an entry level candidate with the capabilities of providing great customer service by consistently exceeding customer expectations and building lasting relationships with your customers. The ideal candidate would have  solid computer knowledge and a customer service background or experience in a related position. Apply today and be sure to upload your updated, professional resume!  This is not a remote position.

salary: $16 - $18 per hour
shift: First
work hours: 9:30 AM - 6 PM
education: High School

Responsibilities

The Customer Service Representative will provide professional customer service to insureds, agents and CSRs across the state of Tennessee. A CSR will process billing transactions, assist with questions and concerns regarding insurance policies, and fulfill change request.

Responsibilities include:

• Analyze billing, collect payments, and maintain customer accounts by recording account information.
• Resolve issues by clarifying the customer’s concern
• Answer general underwriting questions
• Efficiently direct calls and/or locate answers to procedures
• Keep records of customers interactions, process customer accounts and file documents

Hours: Training will be 8:00 a.m. to 4:30 p.m. Once training is complete, hours may be adjusted to 9:30a-6:00p

The essential functions of this role include:

• working in a smoke free environment

Skills

• Telephone Etiquette
• Basic Computer Skills
• Customer support
• Basic Software Skills
• Follow-up
• Active Listening
• Empathy
• Customer Relations
• Customer Service
• CRM
• Typing Skills
• Data Entry
• Handle large call volume
• Analytical Thinking

Qualifications

• Years of experience: 1 year
• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.