Operations Manager

Job Description

Job Description

GORILLA PROPERTY SERVICES
Job Description- Operations Manager
Core Responsibilities
The Operations Manager is responsible for the day-to-day operation of the business, with focus on turning quotes into scheduled, completed, and paid jobs. This role manages the workflow from the moment a lead becomes a customer through job completion and invoicing, and serves as a primary point of contact for customers and field crews. The ideal candidate is highly organized, comfortable moving between the office and the field, and able to keep multiple jobs, crews, and customers performing simultaneously while developing relationships and achieving performance standards of the business.

Key Responsibilities
Oversee daily operations and ensure jobs are completed on schedule, to quality standards, and within budget.
Schedule jobs and coordinate crews, equipment, and materials for efficient routing and daily throughput.
Prepare and deliver accurate quotes and estimates for prospective customers.
Invoice customers promptly, track receivables, and follow up on outstanding payments.
Serve as the main point of contact for customers — answering questions, resolving issues, and ensuring a high standard of service.
Support sales and new customer acquisition — following up on leads, converting quotes into booked jobs, and identifying upsell and repeat-business opportunities.
Manage and support field crews, including day-to-day direction, quality control, and on-site problem solving.
Maintain job records, schedules, and customer information in company systems and software.
Monitor job costs, labor, and materials to protect margins and flag issues to the owner.
Support hiring, onboarding, and training of field staff as the business grows.
Ensure compliance with safety practices and franchise operating standards.
Qualifications
Required:
High school diploma or equivalent (minimum).
Minimum of two (2) years of experience in a related or relevant field (e.g., operations, service/trades, scheduling, dispatch, or field management).
Strong organizational and time-management skills with the ability to manage multiple jobs simultaneously.
Clear, professional communication skills with customers and staff.
Comfortable using scheduling, invoicing, and general office software.
Valid driver’s license and reliable transportation.
Preferred:
College degree.
Prior experience in property services, home services, or a trades-related industry.
Experience managing crews or teams.
Familiarity with quoting/estimating and basic bookkeeping or accounts receivable.
Skills & Attributes
Detail-oriented and dependable, with strong follow-through.
Customer-focused and calm under pressure.
Able to lead and motivate a team.
Problem-solver who takes ownership of outcomes.
Physical & Work Requirements
Ability to work both in an office setting and at job sites.
Occasional lifting and mobility as needed to inspect job sites and equipment.
Availability during core business hours; some flexibility for scheduling and customer needs.
This job description is intended to describe the general nature of the role and is not an exhaustive list of duties. Responsibilities may change based on business needs.

\nCompany Description

Wallace Ventures DBA Gorilla Property Services provides exterior property services like window washing, gutter cleaning,
pressure washing, graffiti removal, snow removal and more.