Customer Service Supervisor (Store #18)

Summary

The Customer Service Supervisor is responsible for the financial accountability of the store. This position supervises 10 to 20 cashiers at a time. The customer service supervisor maintains a positive company image through courteous and professional interactions. This position also supervises 2-4 part time customer service associates.

Responsibilities

• Model and Drive Superior Customer Service.
• Prepare, audit, and reconcile all funds for daily retail operations including change orders, deposits, bank reconciliation, petty cash, and cashier tils.
• Manage breaks and lunches for cashiers and support staff to support customer needs.
• Run reports and audit transactions including voids, returns, employee transactions, etc.
• Issue correctives (written or verbal) when code of conduct, performance, or policy issues are violated.
• Address and correct any financial procedure issues found during periodic financial audit from corporate auditing personnel.
• Train new cashiers or schedule a seasoned cashier to do so.
• Communicate with corporate partners and leadership when opportunities occur in the financial area
• Maintain a neat, orderly, and professional front of store area.
• Maintain the financial paperwork filing (daily, weekly, monthly) per the guidelines
• Place service calls to appropriate personnel for register equipment, financial equipment, etc.
• Perform other duties assigned by management

Qualifications

• Prior knowledge in bookkeeping, bank teller, retail management, or supervising experience preferred.
• Passion for superior service and helping others.
• Cheerful and positive attitude.
• Consistent and reliable
• Work a flexible schedule.
• Walking from one area to another frequently; standing required; ability to negotiate stairs.
• Ability to lift 25 lbs.

Required Experience

• Prefer 1+ years of retail cash office experience

Required Education

• High School diploma or equivalent

Benefits

• 401k
• Health Insurance
• HSA Contributions
• Dental & Vision
• Life Insurance
• Critical Illness Insurance
• Voluntary Short-Term Disability
• Vacation Pay (based on eligibility guidelines)
• Holiday Pay (8 hours)
• Christmas Bonus
• Employee Recognition Program
• EAP Program
• Referral Program

Perks

• Competitive wages
• Flexible schedules
• Closed on Sundays
• Unique team culture
• 'Promote from within' philosophy
• Comprehensive benefit package
• Employee discount