Partner Success Manager

About SkyAccess SkyAccess is a private aviation marketplace that makes empty leg private jet flights discoverable and easy to book. Our mission is to help charter operators monetize unused capacity and give travelers faster, more accessible ways to fly private. We already power thousands of bookings through a growing network of verified FAA Part 135 operators and our technology platform, and we are just getting started. The Role We are hiring a Partner Success Manager to own the quality of every aircraft listing on SkyAccess. This role sits at the heart of the marketplace: you make sure every flight is real, accurate, competitively priced, and easy to book. You work directly with charter operators after they go live, keeping their aircraft, pricing, and availability current. When a listing breaks, drifts, or goes stale, you catch it early and fix it fast. What You’ll Own Keeping listings accurate: make sure operator calendars sync correctly, fix broken or outdated listings, ensure every available aircraft is listed, and add new aircraft quickly as operators expand their fleet. Keeping pricing correct: monitor prices so they reflect real availability and market conditions, flag operators when prices are off, and maintain pricing rules so listings stay accurate. Managing operator relationships: be the main point of contact after onboarding, check in regularly to keep operators engaged and up to date, and reduce operator drop‑off by staying proactive. Improving operator performance: help operators list more aircraft and routes, encourage use of features that improve bookings, and help high‑performing operators grow. Handling issues and escalations: resolve broken availability, pricing conflicts, listing errors, coordinate with internal teams on system issues, and make sure problems do not happen again. What We’re Looking For Aviation experience is required for this role. You should already understand how charter operators, aircraft, and private aviation work before day one. Specifically, we are looking for direct experience in private aviation, charter, or brokerage, or close work with FAA Part 135 operators, along with working familiarity with aircraft fleets, scheduling or availability systems, and charter pricing models. On top of that: 2+ years in operations, account management, or marketplace support, strong attention to detail with comfort running repeat checks weekly, clear communication and consistent follow‑through, a high‑ownership mindset, comfort having direct and sometimes corrective conversations, and the ability to juggle multiple accounts without losing track. Bonus Points Prior experience at a charter operator, brokerage, or private aviation marketplace, and hands‑on experience with aviation tools such as Avinode, scheduling software, or operator‑facing platforms. #J-18808-Ljbffr SkyAccess