Front End Shift Lead

Job Description

Job Description

Join the team at Eastside Food Co-op in the Heart of Northeast Minneapolis!
We're looking for team members who are visionary, hard-working and committed to community building!

Evening and weekend availability required

Front End Lead

REPORTS TO: Front End Manager

FLSA STATUS: Non-Exempt, Hourly Employee

DEPARTMENT: Front End

PURPOSE:

Front End Leads provide excellent customer service while accurately ringing up customers at the register. Front End Leads supervise cashiers and customer service to ensure the highest quality teamwork and communication. Front End Leads maintain a clean, stocked, and inviting work environment, and are positive contributors to the co-op team.

ALL CO-OP STAFF WILL:

• Use all available tools and resources in order to provide excellent and knowledgeable customer service to all customers, coworkers, and vendors
• Communicate professionally and respectfully with everyone you encounter while at work
• Adhere to all store and department policies and procedures
• Demonstrate regular, predictable good attendance
• Attend huddles and meetings as scheduled
• Commit to contributing to a positive, team-building work environment

ALL FRONT END LEADS WILL:

CASHIER

• Provide excellent, efficient, and accurate customer service when ringing at the cash register and when picking and packing groceries with Eastside To-Go (ETG)
• Show proficiency in the point-of-sale (POS) system
• Practice safe money-handling skills at the register
• Prepare and count down tills with accuracy and efficiency
• Maintain a clean and orderly work area
• Demonstrate knowledge of products, department organization, and co-op policies to better assist customers
• Assist customers with bagging groceries, including taking groceries to the customer's vehicle when appropriate
• Maintain a clean, orderly and inviting work area
• Utilize the online ordering platform and all available tools to create daily order and pick lists
• Adhere to all food safety rules and regulations set forth by the Minnesota Dept. of Health and the store
• Properly label and store all ETG orders, deliver curbside pickup orders to the designated area
• Work with shoppers via phone to complete their order when substitutions are necessary
• Assist in maintaining clean and sanitized shopping carts for in-store shoppers
• Stay informed by accepting and absorbing co-op communications including logs, huddles, meetings, and staff emails as assigned
• Commit to contributing to a positive, team-building work environment
• Perform tasks as directed by shift leads and managers

ADDITIONAL RESPONSIBILITIES

• Train and supervise cashiers and customer service staff in coordination with Front End managers.
• Assign off-register tasks and daily chores to cashiers and customer service staff.
• Assist cashiers and customer service staff as needed with customer concerns and complaints, register and equipment malfunctions, transaction questions, scanning issues, and returns.
• Assist Front End managers in informing staff of all changes in store policies and procedures which affect the department.
• Offer Front End support (breaks, rushes, security, etc.). Cashier and assist customer service desk as needed.
• Make judgment calls regarding Front End issues (check-cashing, discount use, etc.).
• Follow established opening and closing procedures to ensure smooth daily operations.
• Perform responsibilities as a deposit clerk and maintain the safe count.
• Maintain good communication through logbooks and huddles as well as provide appropriate feedback to staff.
• Provide coaching and guidance to Front End staff to encourage positive work practices and appropriate behavior.
• Communicate all problems concerning customers, equipment, and personnel to Front End managers.
• Use troubleshooting materials and work with the IT department on cash register and other equipment malfunctions.
• Work with the Scanning department to ensure that products, sales, and other information are correctly entered in SMS.
• Notify Facilities manager or manager on duty, as appropriate, of concerns about building and property maintenance (snow removal, pest control, lighting, refrigeration, etc.).
• Serve as an example of excellence to both cashiers and customer service staff.
• Perform other tasks as assigned by the Front End managers.

THE IDEAL CANDIDATE WILL POSSESS:

• Passion for high quality natural foods and co-ops
• Exceptional customer service skills
• Cashiering experience; accuracy with cash handling and point of sale systems
• Training and/or leadership experience preferred
• Demonstrated ability to handle multiple demands, manage difficult situations, and follow through on commitments
• Computer, mathematic, and organization skills
• Self-motivation; comfortable taking initiative and prioritizing tasks
• Desire to grow skills and knowledge
• Ability to work at least one weekend shift per week

PHYSICAL DEMANDS

• Standing, bending, stooping, reaching, squatting, and walking for extended periods of time per shift
• Repetitive bending and lifting of loads up to 50 pounds; pushing and pulling carts weighing up to 400 pounds
• Environmental exposure to extreme temperatures (coolers, freezer, outdoors, etc.)
• Repetitive use of hands for grasping, pushing, pulling, and fine manipulation