Director, Regional Channel and Data Mgmt, CCIB Digital (New York)

This job is with Standard Chartered Bank, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Job Summary

• Own the deployment, localisation, commercialisation and ongoing performance of digital channel capabilities across the assigned cluster, serving CIB, Financial Institutions and Financial Markets clients.
• Translate local client, market and regulatory needs into channel roadmaps, requirements and delivery priorities across cash, trade, TBFX, lending, onboarding and servicing.
• Drive digital adoption, strategic channel programmes and strong in-country governance while partnering across Sales, Product, Operations, Technology and central Digital Channels teams.

Key Responsibilities

Digital Channel Deployment and Service Continuity
• Lead deployment and lifecycle support for S2B web and mobile, Client Onboarding Portal, Client Self Administration, S2B Access, SWIFT Channel BIC, APIs, S2B Pay, SC PrismFX, analytics, digital servicing, digital onboarding and approved third-party platforms.
• Represent local market, client-customisation and regulatory requirements in the channel roadmap; create ADOs, epics, stories and business requirements, participate in grooming, review stories, sign off and complete user validation testing.
• Coordinate pilots, deployment and change management, resolve capability escalations and deliver regulatory or data-sovereignty initiatives as required.
Commercialisation and Adoption
• Commercialise and localise new functionality, train frontline and delivery teams, and drive digital campaigns, initiation, channel utilisation, penetration and dormancy reduction against agreed KPIs.
• Support RFPs, client presentations, bespoke solutioning, client events and awards; maintain market-specific collateral, implementation guides, service guides, country supplements and case studies.
• Partner with Sales, Product and central GTM teams on business cases, go-to-market content, competitive intelligence and opportunities to digitise the Bank's products.
Strategic Projects, Governance and Risk
• Own or support strategic initiatives with significant channel impact, including ISO, Universal Adaptor remediation, SCPay and Catalyst, and follow through agreed channel actions.
• Lead country or cluster channel governance, including country addenda, product programme reviews, compliance with Group product programmes, audit remediation, risk closure and data-breach governance.
• Ensure channel and AI solutions meet internal frameworks and applicable local regulations; identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Operate as an individual contributor with no direct or indirect reports, while influencing cross-functional stakeholders and delivery teams.

Motivation
• Energised by translating complex client, market and regulatory needs into practical digital channel outcomes.
• Motivated by improving client experience, adoption and commercial impact through cross-functional collaboration.
• Thrives in fast-moving environments that combine strategic innovation, disciplined delivery, governance and problem solving.

Skills and Experience

Must-have skills

Minimum 10 years of experience
• Client Experience, Behaviours and Preferences
• Project Management
• Regulatory Environment - Financial Services

Other Skills
• System and Technology Integration
• Product Line - Financial Markets
• Product Line - Transaction Banking

Qualifications

Key Experiences
• Experience deploying, commercialising or managing digital banking channels across cash, trade, foreign exchange, lending, onboarding or servicing.
• Experience converting client, market and regulatory needs into business requirements, epics and user stories, and supporting testing, sign-off and change delivery.
• Strong stakeholder management across Sales, Product, Operations, Technology, Legal, Compliance, Marketing, Audit and implementation teams.
• Experience supporting client solutioning, RFPs, presentations, digital adoption campaigns, channel performance and strategic transformation programmes.
Certifications / Qualifications
• No mandatory certification or qualification specified in the source role description.
Languages
• No mandatory language requirement specified in the source role description.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Expected annual base pay range for the role is 125,000 USD to 185,000 USD. The final offer will be determined on an individualised basis using a number of variables, including but not limited to skill set, depth of experience and education, internal relativity, and specific work location. At Standard Chartered Bank, Base pay is only part of the total compensation package. Discretionary variable pay and a range of attractive bank sponsored benefit programs are available and designed to foster employee overall health and well-being including, but not limited to, a best in class 401k plan with up to 8% employer match, robust medical plan coverage with employer funded Health Savings Accounts, inclusive family building benefits, and flexible/hybrid working arrangements for many of our positions subject to role specific considerations

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website