Customer Service Representative III

Customer Service Representative III

Eastridge Workforce Solutions is committed to connecting skilled professionals with meaningful career opportunities. We are seeking a Customer Service Representative III to support our client, a medical device company. Location: Aliso Viejo, CA

Employment Type: Temporary-to-hire FLSA Status: Non-Exempt Schedule: MondayFriday, either 7:00 AM4:00 PM or 8:00 AM5:00 PM

Responsibilities:

• Process and enter customer orders received via phone, email, fax, or online portal
• Review and verify order details, pricing, quantities, and shipping preferences
• Support both external customers (hospitals/surgery centers) and internal field sales representatives
• Manage approximately 2530 orders per day through a fluctuating workload environment
• Resolve routine order-related issues including PO discrepancies, returns, replacements, and billing concerns
• Coordinate with Shipping and Accounting teams to support timely order fulfillment and account resolution
• Maintain customer records and support order management processes within Oracle, Salesforce, and future SAP systems
• Assist with trunk stock management and outbound logistics support as needed

Requirements:

• 2+ years of customer service, order entry, or order management experience
• Experience working with ERP and CRM systems (Oracle, Salesforce, SAP, or similar)
• Strong data entry accuracy and organizational skills
• Familiarity with order-to-fulfillment workflows or supply chain processes
• Healthcare or medical device industry experience is a plus, but not required

Soft Skills:

• Customer-service oriented mindset
• Strong communication skills
• Mentally strong and confident in their skill set
• Comfortable asking questions and seeking clarification
• Strong attention to detail and timeliness
• Positive "can-do" attitude and ability to multitask in a fast-paced environment

Eastridge Workforce Solutions