Pharmacy Account Manager

Englewood, Colorado, United States of America Extraordinary Care. Extraordinary Careers. With one of the nation's largest, most innovative long-term care pharmacy services providers, there is no limit to the growth of your career. Guardian Pharmacy of Englewood , a member of the Guardian family of pharmacies, has an exciting opportunity for you to join our rapidly growing team in Englewood, Colorado . Why Guardian Pharmacy of Englewood ? We're reimagining medication management and transforming care. Who We Are and What We're About: Our core focus is delivering customized medication management solutions to support healthcare organizations serving seniors and individuals with complex care needs. With our comprehensive suite of tech-enabled pharmacy services and a dedicated team of professionals committed to enriching the lives of those we serve, we are redefining how pharmacy care is delivered. We offer an opportunity to learn and grow your career in a fast-paced, diverse, and inclusive environment. If you are looking for a challenging, team-oriented environment in which you can put your expertise to work, then this is the place for you. Position Details: Schedule: Monday - Friday, 9:30 am - 6:00 pm Salary: $70,000 - $80,000 Location: Guardian Pharmacy - 8599 Prairie Trail Dr. Englewood, CO 80112 Application Deadline: October 15th, 2026 Assists in identifying and meeting the needs of potential and current customers in an effort to provide complete customer satisfaction. Responsible for building a positive working relationship with all customers by resolving issues/problems, advising clients on regulatory issues, and training customer staff on best practices. Attributes Required: Work Ethic/Integrity - must possess intrinsic drive to excel coupled with values in line with company philosophy Leadership - ability to lead project teams to deadlines, while maintaining strong team orientation Relational - ability to build relationships with business unit management and become "trusted advisor" Strategy and Planning - ability to think ahead, plan and manage time efficiently Problem Solving - ability to analyze causes and solve problems at both a strategic and functional level Team Oriented - ability to work effectively and collaboratively with all team members Essential job functions (include the following): Serve as the main point of contact for all assigned accounts, understanding client present needs, pain points and future needs. Proactively collaborate with client to provide support and deliver solutions ensuring quality care. Work directly with pharmacy operations to address and resolve all service-related issues in a timely manner. Manage client expectations and communicate status updates through issue resolution. Develop strong working relationships and build trust with clients by consistently delivering exceptional service, support and expertise. Serve as liaison/quality assurance point of contact during new client onboarding process ensuring seamless and error free service. Assist in onboarding activities such as data collection and eMAR support. Prepare and deliver business reviews with facility management to review business deliverables and present value-added services. Conduct training sessions and education programs to clients with regard to operational best practices, regulatory compliance and pharmacy tools/systems. Manage client base through documentation in SalesForce CRM system. This includes tracking of activities, tasks, and contacts with clients. Support and participate in local marketing initiatives to foster relationships, enhance brand awareness and assist in business development efforts. Stay current on industry trends. Other essential functions and duties may be assigned as needed. Education and/or Certifications: High School Diploma required; Bachelor's degree preferred Valid driver's license and clean driving record Skills and Qualifications: 3+ years of related experience (advanced degree may substitute for experience); experience working in long term care pharmacy and/or institutional patient care setting, such as assisted living or skilled nursing home, required Excellent computer skills, including Outlook, internet, and Microsoft Office skills required Proven experience effectively troubleshooting and solving customer service issues in a positive and pro-active manner, while abiding by the pharmacy scope of practice and capabilities Ability to work independently and deliver to deadlines Ability to solve problems with minimal direction Great attention to detail and accuracy Ability to excel in a fast-paced, team-oriented environment working on multiple tasks simultaneously, while adhering to strict deadlines Quality minded; motivated to seek out errors and inquire when something appears inaccurate Work Environment: Ability to routinely travel within assigned territory, predominantly ground travel in state or throughout multi-state area based on client territory and busines #J-18808-Ljbffr guardianpharmacy