Spa Manager
Hand & Stone - 47460 Grand River Ave - Novi, MI
Job Description
Job Description
Benefits:
- Bonus based on performance
- Company parties
- Competitive salary
- Employee discounts
- Flexible schedule
- Free food & snacks
- Opportunity for advancement
- Paid time off
- Signing bonus
- Training & development
Company: Hand & Stone Massage and Facial Spa Novi
Location: 47460 Grand River Ave, Novi MI 48374 Hand & Stone Massage and Facial Spa is seeking a full-time Spa Manager for our full-service spa. The ideal candidate is goal-oriented, growth-minded, and has a proven background in sales management, spa operations, and customer service. We are looking for a strong leader who is passionate about wellness, team development, and delivering an exceptional client experience. Spa Manager Performance Will Be Based on the Following Metrics: Membership Conversion
You understand how to coach and motivate your spa team to educate and delight clients, encouraging them to join our Lifestyle Program. Revenue Growth
You know how to drive revenue through strategic scheduling, marketing initiatives, service upgrades, and retail opportunities. Recruiting & Team Development
You are passionate about building and developing a team of talented spa professionals who provide outstanding service. Operations Excellence
You measure and deliver results, create a strong membership base, and ensure a consistently exceptional client experience while maintaining smooth daily operations. What You Need to Succeed in This Role:
- 2–3 years of management experience in the salon, spa, retail, or hospitality industry
- Strong leadership, sales, and customer service skills
- Flexible schedule availability, including nights and one weekend day
- Ability to promote the benefits of massage and skincare services
- Experience motivating teams to achieve performance goals
- Excellent communication and organizational skills
- Ability to thrive in a fast-paced environment
- Oversee daily spa operations and staff performance
- Drive membership sales and client retention
- Recruit, train, coach, and develop spa associates
- Monitor scheduling, productivity, and revenue goals
- Deliver exceptional customer service and resolve client concerns
- Ensure compliance with company standards and operational procedures
- Foster a positive, professional, and team-oriented culture
- Competitive salary plus bonus opportunities
- Employee discounts on spa services and retail products
- Career growth and advancement opportunities
- Supportive and wellness-focused work environment
Vacancy posted 9 days ago
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