In-Bound Call Center Representative
$16 per hourIronMountain Solutions Inc
Inbound Call Center Representative Work Location: Fully Remote - Needs to be within one hour of PIV office to pickup equipment and as needed. Schedule: Full Time Relocation: N/A Salary: $16 an hour Customer Service Representative - DHS ICE HSI Tip Line
Insight Technology Solutions, Inc. is seeking a highly motivated and organized individual as a Jr Customer Service Representative. This role is part of a team that requires a demonstrable sense of urgency while working independently. We require proactive support to get things done, but also someone who can suggest and implement ways to improve processes for long-term success. A successful candidate will be customer-service oriented, have strong attention to detail and quality, have great organization skills, and can switch gears at a moment's notice.
Job Responsibilities:
Insight Technology Solutions, Inc. is seeking a highly motivated and organized individual as a Jr Customer Service Representative. This role is part of a team that requires a demonstrable sense of urgency while working independently. We require proactive support to get things done, but also someone who can suggest and implement ways to improve processes for long-term success. A successful candidate will be customer-service oriented, have strong attention to detail and quality, have great organization skills, and can switch gears at a moment's notice.
Job Responsibilities:
- Answer and manage incoming calls and online tips from the public
- Gather, clarify, and document information related to alleged criminal or suspicious activity
- Review and assess tips to determine relevance and appropriate action
- Conduct basic research using government, law enforcement, and open-source systems
- Accurately document calls, tips, and findings in government systems
- Prepare and route reports to the appropriate field offices or agencies
- Escalate urgent or actionable information to designated personnel as needed
- Follow established procedures, policies, and data privacy requirements
- Provide professional, courteous customer service
- 3+ years of experience in a call center
- Associate's degree required
- Experience resolving complex stakeholder or customer issues
- Proven ability to manage multiple tasks in a high-volume environment
- Strong multitasking skills, including simultaneous data entry, research, and communication
- Comfortable working with diverse stakeholders across varying professional backgrounds
- Strong analytical, research, and problem-solving skills
- Ability to work independently with minimal supervision
- Excellent verbal and written communication skills
- Active listening skills and sound judgment in complex situations
- Experience supporting or training new customer service representatives
- Ability to generate ad-hoc reports using internal systems
- Experience using telephony systems, CRMs/ticketing tools, and Microsoft Office
Vacancy posted 1 day ago
Similar jobs that could be interesting for youBased on the In-Bound Call Center Representative in Sparta, NC vacancy
$16 per hour
...In-Bound Call Center RepresentativeWork Location: Fully Remote - Needs to be within one hour of PIV office to pickup equipment and as needed... ....Schedule: Full TimeSalary: $16 an hourCustomer Service Representative - DHS ICE HSI Tip LineInsight Technology Solutions, Inc. is...SuggestedWork at officeRemote workIronMountain Solutions Inc
Sparta, NC11 hours ago$69k
...Job Description Job Description Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers... ...managers High-quality leads provided with no cold calling friends or family Flexible scheduling within a career-focused...SuggestedRemote jobWork from homeFlexible hoursHMG Careers
Sparta, NC7 days ago- Customer Service Associate We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with questions and recommendations Manage...SuggestedContract workPart timeLocal area
Family Dollar
Sparta, NC5 days ago - ...Apply by October 19thThe member experience representative is responsible for increasing membership engagement, growth and retention. Primary... ...’s emergency procedures and be prepared to act as the control center during emergency situations.Manage or support DAXKO reports as...SuggestedCasual workWeekend workAfternoon shift
Paycom - ATS
Sparta, NC5 days ago - enchanted-horizons-travel is seeking a motivated Customer Service Coordinator to deliver travel support and ensure a positive client experience. You will respond to inquiries, coordinate reservations, and maintain clear communication throughout the planning process. This...SuggestedFull timePart timeRemote workFlexible hours
enchanted-horizons-travel
Independence, VA6 days ago $22 per hour
...listed pay range based on factors such as qualifications, skills, relevant experience, and/or training Premium pay such as shift, on call, and more based on a teammate's job Incentive pay for select positions Opportunity for annual increases based on performance...Daily paidFull timeTemporary workPart timeReliefFlexible hoursShift work- Food Lion in Sparta, NC is seeking a Deli Bakery team member to deliver exceptional customer service while maintaining department standards. You will handle product processing, labeling, and display, ensuring sanitation and proper food handling practices. The role emphasizes...
- ...Follow procedures in handling proper acceptance and payment processing at self-checkout for checks, coupons, etc. Maintain alertness and call for assistance when needed to service customers per service standards Engage and identify self-checkout customers needing assistance...Flexible hours
- Essential Job Functions:Provide efficient and courteous service to customers at all times.Follow the proper procedures of packaging a customers order and adhere to the companys policies outlined in the bagging manual.Fill bag racksUnload shopping carts for customers.Assist...Weekly payLocal areaFlexible hours
Food City
Independence, VA5 days ago - Dollar General in the United States is seeking a Sales Associate to assist customers, operate the cash register, stock shelves, and maintain a clean, organized store environment while maximizing profitability and customer satisfaction. You will greet customers, scan items...
$15 per week
...Housekeeping / Laundry Service WorkerNEXDINE Hospitality's family of brands provides dining, hospitality, fitness center and facility management services to businesses, independent schools, higher education, senior living, and hospitals nationwide. We put our people first...Full timeLocal areaNexDine
Piney Creek, NC5 days ago$14.1 - $22.06 per hour
Financial Services Representative - Independence (Finance) SUMMARY As a Financial Services Representative, you are stepping into a dynamic role that blends customer interaction and providing financial expertise. The FSR role allows you to be the first point of contact...Hourly pay
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to In-Bound Call Center Representative. Be the first to apply!
