Resident Support Case Manager

Job Description

Job Description

RESIDENT SUPPORT CASE MANAGER

The mission of the Reno Housing Authority is to provide fair, sustainable, quality housing in diverse neighborhoods throughout Reno, Sparks and Washoe County that offers a stable foundation for families to pursue economic opportunities, become self-sufficient and improve their quality of life. Since 1943 the RHA has been the largest provider of affordable housing in Washoe County, proudly assisting more than 15,000 Nevadans to ensure they have a safe, secure place to call home. With a relentless drive to maintain and expand affordable housing in our community, the RHA is a dynamic, innovative organization brimming with opportunity.

We are seeking candidates for the position of Resident Support Case Manager . If you thrive in a fast-paced environment, enjoy working with diverse clients, and have a strong desire to make a difference in our community every day, then this could be the career opportunity for you! The Resident Support Case Manager works directly with the Authority’s youth, work-able adults, seniors, and individuals with disabilities, connecting them to educational, employment, health/wellness, and supportive services aimed at promoting economic self-sufficiency, stability, and independent living.

Examples of some of the positions’ essential duties are:

• Implement, coordinate, and evaluate Resident Services activities including workforce development, youth engagement, and supportive service programs.
• Participate in conceptual and procedural program design, including development of curricula, workshops, and service delivery models.
• Participate in department orientations and recruitment events to effectively engage and increase resident participation.
• Implement specialized training and skills development programs, including pre-apprenticeships, employment readiness, financial education, and life-skills programming.
• Develop outreach and marketing strategies to increase resident participation.
• Monitor program outcomes and evaluate effectiveness using participant data and identified performance measures.
• Assist with development of volunteer and community engagement initiatives.
• Provide individualized assessment, case management, referral, and follow-up services for the Authority’s residents.
• Assist residents in developing individualized development or service plans that align with employment, education, or independent living goals.
• Conduct one-on-one and group instruction related to job readiness, resume preparation, interviewing skills, job retention, and life skills.
• Connect senior residents and individuals with disabilities to supportive services that support aging in place and independent living.
• Assist residents in building informal support networks with family, peers, and community resources.

WHY SHOULD YOU APPLY?

The RHA is committed to developing a team that embraces our mission and core values throughout our local community. To offer superior service to our clients, we invest substantially in the professional growth and development of our team and are focused on exemplifying our underlying values of integrity, trust, leadership, progress and customer service.

We offer competitive salaries with annual performance salary increases and regular cost of living increases, an exceptional benefits package , a robust defined benefit retirement plan, and ample opportunities for growth . Highlights of the benefits we offer includes:

• 100% employer paid health, dental, & vision insurance for employees
• Excellent vacation & sick leave accrual program
• Thirteen (13) paid Holidays a year
• Performance salary increases plus regular cost of living increases
• 100% employer paid retirement contribution for the Public Employees Retirement System (PERS)
• Flexible Spending Plans
• Paid Parental Leave program
• 457(b) retirement savings program
• Employer paid life and AD&D insurance
• Bilingual services pay
• Hybrid and flexible work schedule options
• Positive, friendly work environment focused on providing a healthy work/life balance

We are located in the largest city in northern Nevada. Nestled at the base of the Sierra Nevada mountains, the surrounding area provides unlimited indoor and outdoor recreational activities. With excellent weather averaging more than 300 days of sunshine annually the City of Reno is home to a vibrant food and entertainment scene with limitless major events such as balloon races, rib cookoffs, concerts, Hot August Nights, air races, renowned pub crawls, NCAA Division 1 sports, as well as minor league baseball and hockey teams!

WHAT IS NEEDED?

The minimum qualifications for this position are:

• Bachelor’s degree from an accredited college or university in social work, education, human services, or a related field and;
• At least two (2) years’ of progressively responsible experience in workforce development, social services, resident services, youth programming, elderly services, or self-sufficiency program administration.
• Previous experience working with low-income populations, youth, seniors, or individuals with disabilities is highly desirable.
• A valid Nevada Driver's License at time of appointment with an acceptable driving record throughout employment is required.
• Or an equivalent combination of education, training and experience which provides the knowledge, skills, and abilities necessary to perform the work as determined by Human Resources.

INTERESTED?

Please visit our website at for more information on the Reno Housing Authority. Qualified individuals are encouraged to apply as early as possible as this recruitment may close at any time based on applications received.

The RHA is committed to ensuring a safe, productive, and positive work environment through a Drug and Alcohol-Free Workplace. Selected candidates will need to complete a pre-employment drug screen and criminal background checks.

EQUAL OPPORTUNITY EMPLOYER

The Reno Housing Authority is committed to the principles of Equal Employment Opportunity (EEO) in accordance with applicable Federal and State law, and Executive Orders. Our policies prohibit unlawful discrimination based on race, color, creed, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition including genetic characteristics, sexual orientation, or any other consideration made unlawful by Federal, State, or local laws.