Travelodge Front Desk Agent/ Night Auditor/Gift Shop Cashier

Job Description

Job Description

JOB TITLE: Night Auditor – Guest Services Representative

SALARY RANGE: $17.50 - $18.50 per hour

DEPARTMENT: Hotel

REPORTS TO: Hotel and/or Assistant Hotel Supervisor

Job Summary: The night auditor – guest services representative is

responsible for providing the hotel guests with superior

customer service through the effective management of the

hotel’s front desk operations and the computerized property

management and guest room reservation system.

Duties and responsibilities:

Review hotel daily business transactions and verify that

transactions for each shift are balanced.

Verify that all credit card transactions are balanced for each shift.

Accurately record hotel guest room reservations.

Perform check in and check out of hotel guests and process

payment for cost of guest’s lodging.

Post all other payments, charges and credits to the guests

account and to the city ledger (accounts receivable) account.

Complete a balanced report on all transactions at the end of

one’s scheduled shift.

Provide local and special event information to hotel guests.

Establish and maintain a working relationship with the hotel manager, assistant hotel manager, housekeeping, laundry and maintenance supervisors and other department supervisors.

Assures courteous, friendly and professional guest service.

Process gift shop purchases, cash or credit card

Stock and clean gift shop

Minimum job requirements:

Education: High school diploma preferred.

Experience: Prior front desk, night audit or customer service experience

Preferred.

Specific skills: Communication skills, ability to accept responsibility and

work independently. Must be computer literate and proficient

with the hotel’s property management system. Must be

pleasant, poised and able to deal with the public.

Working conditions:

Indoors and possess the ability to perform the front desk duties for the entire length of the scheduled shift.

Working attire:

Travelodge logo shirt with business casual pants and neat and clean in appearance.

This job description reflects management’s assignment of essential duties and responsibilities. It does not prescribe or restrict the tasks that may be assigned.