Customer Experience Manager

Building a career at Granite may be the most valuable thing you could do... Find your dream job today, and be part of something great. Our most powerful partnership is the one we have with our employees. Our people are our most valued asset and the foundation of Granite’s century-old success. We’re building more than infrastructure; we are building your future. General Summary This position is responsible for ensuring the consistency of processes and policies and managing the customer experience team to ensure order setup and materials dispatch matches the customers’ needs, collecting bid day info, managing and sending quotes, creating orders, supporting quality submissions for accuracy, plant scheduling, and other customer service tasks as required. Essential Job Accountabilities Develop team to allow continuous coverage of duties to prevent service gaps when absences occur. Collaborate with Operations staff to measure and ensure accurate scheduling and dispatching. Coordinate policies and procedures with other District Customer Experience Managers to ensure consistency across the organization. Support District Sales staff with bidding, project tracking, and quote management. Manage a designated portion of customers based on the criteria set forth by the District Sales Manager. Balance administrative load with Operations Finance Managers. Education High school diploma or equivalent 4-year degree preferred Work Experience 3+ years of experience in dispatching in a similar industry 3+ years of experience in a customer facing role Knowledge, skills, and abilities MS Office intermediate to high level required Bilingual (Spanish Preferred) Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand, walk, sit and use hands to operate a computer keyboard. The employee is occasionally required to reach with hands and arms. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Additional Requirements/Skills Comply, understand, and support corporate safety initiatives to ensure a safe work environment Ability and willingness to abide by the company’s Code of Conduct on a daily basis #LI-RW1 Our Benefits at a Glance: Building tomorrow starts with you, and Granite knows that you can excel only if we support you in and out of the workplace. That is why we offer a broad benefits package that includes paid holidays, sick leave, medical, dental, vision, life insurance, disability insurance, flexible spending plans, as well as special programs for musculoskeletal health, mental wellness, and more. Salaried employees may choose from two PPO medical plans through Anthem BlueCross, including our most popular plan, for which 100% of the premium is paid by Granite for eligible employees and dependents. Employees can also opt into a Health Savings Account (HSA) or a Flexible Spending Account (FSA). As part of our investment in your future outside of the workplace, Granite provides a 100% match on the first 6% of eligible compensation that salaried employees defer into their 401(k) plans, which vests immediately. Benefits may vary for positions located outside of the continental United States. Base Salary Range: $96,541.00 - $144,813.00 Pay may vary based upon relevant experience, skills, location, and education among other factors. About Granite Construction Incorporated Granite Construction Incorporated is a member of the S&P 400 Index and is the parent company of Granite Construction Company, one of the nation's largest heavy civil contractors and construction materials producers. Granite is a Drug-Free Workplace and Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, or any other protected characteristic. We consider qualified applicants with arrest and conviction records in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws. For additional information on applicant/employee rights please click here. Notice to Staffing Agencies Granite Construction, Inc. and its subsidiaries ("Granite") will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Granite, including unsolicited resumes sent to a Granite mailing address, fax machine or email address, directly to Granite employees, or to Granite's resume database will be considered Granite property. Granite will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Granite will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. Agencies must obtain advance written approval from Granite's recruiting function to submit resumes, and then only in conjunction with a valid fully-executed contract for service and in response to a specific job opening. Granite will not pay a fee to any Agency that does not have such agreement in place. Agency agreements will only be valid if in writing and signed by Granite's Human Resources Representative or his/ her designee. No other Granite employee is authorized to bind Granite to any agreement regarding the placement of candidates by Agencies. Since 1922, Granite Construction has continued its long-standing commitment to building some of America’s largest infrastructure projects including highways, bridges, dams, rail, and power. Recognized as one of the top 25 largest construction companies in the U.S., Granite specializes in complex infrastructure projects and provides award-winning construction services in mining, earthwork, water/sewer, power, tunneling, rail, highway, and bridge construction. Granite also produces construction materials, gravel, ready-mix, recycled asphalt products, and asphalt concrete, and is a proven leader in alternative procurement project delivery. At Granite, our employees are our most valued asset and we are passionate about retaining, developing, and recruiting the best talent available. Our employees reflect our core values: Safety, Integrity, Excellence, Inclusion, and Sustainability and we are continuously looking for individuals who possess a winning attitude and share our Core Values. In exchange, we help you build a career that no other company can duplicate. You will be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued. Add our award-winning safety program, ethics, reputation, and commitment to continuous improvement and you’ll see that we are building more than infrastructure—together, we are building your future.