Field Account Manager

DESCRIPTION

About the Role

As a Field Account Manager (remote) at Netchex, you'll own a book of mid-sized client accounts, acting as their trusted partner and primary point of contact. You'll drive retention, mitigate churn, and grow revenue within your book through strong relationship management, strategic account planning, and a data-informed approach to client success.

**Candidates must currently reside in the United States and must be legally authorized to work in the U.S. on a full-time basis. This role does not offer visa sponsorship, and candidates requiring sponsorship now or in the future will not be considered.**

What You Will Do

• Manage and grow a book of business of 100-250 mid-sized accounts, serving as the primary point of contact for your clients
• Build strong client relationships and execute retention strategies that keep accounts healthy and engaged
• Drive ARR growth within your book through proactive churn mitigation and upsell/cross-sell opportunities
• Lead client conversations and influence outcomes across stakeholders and internal teams
• Apply strategic account planning to prioritize where and how you invest your time across your book
• Use data analysis and reporting tools to monitor account health and identify risk or growth signals early
• Track and report progress against Net Revenue Retention (NRR), churn, and upsell/cross-sell targets

What You Will Need

• 4+ years of experience managing mid-sized to large books of business (100-250 accounts)
• Strong client relationship management and retention strategies
• Experience driving ARR growth and mitigating churn
• Ability to lead client conversations and influence outcomes
• Familiarity with strategic account planning
• Comfort with data analysis and reporting tools

What You'll Gain

• Advanced client engagement and negotiation skills
• Exposure to strategic planning and execution
• Experience working with cross-functional teams to drive client outcomes
• Development of forecasting and pipeline management skills

How We Show Up at Netchex. Our culture is built on behaviors we commit to every day, in every role:

• Win Together: We operate as one team with one mission. Collaboration over silos, always.
• Deliver Results: We own outcomes. No excuses - just accountability and impact.
• Raise the Bar: We pursue progress relentlessly. Better today; stronger tomorrow.
• Decide and Drive: We take action with clarity and confidence. Perfection isn't the goal - momentum is.
• Bring the Energy: We show up with positivity and intention. Because the right mindset fuels performance.

Netchex is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace where all employees feel valued, respected, and empowered. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other legally protected status. Our hiring decisions are based on qualifications, merit, and business needs. If you require reasonable accommodation during the application or interview process, please let us know. We believe that diversity drives innovation, and we welcome applicants from all backgrounds to join our team.


REQUIREMENTS

Netchex is a cloud-based, all-in-one Human Capital Management (HCM) and payroll software designed to manage the entire employee lifecycle. We offer a single-source solution for small-to-mid-sized businesses, combining payroll, HR services, time and attendance tracking, benefits administration, and recruiting/onboarding into one platform.