Appliance Technician

Job Description

Job Description

Looking to hire 2 technicians:

Duluth, Superior, Twin Ports areas (1 Full Time Opening)

NW Wisconsin, Hayward, Spooner/Rice Lake (1 Full Time Opening)

We are seeking a motivated and skilled Appliance Repair Technician to join our team. We are looking for someone to service throughout Superior/Duluth/Twin Ports and someone to service throughout NW Wisconsin/Hayward/Spooner/Rice Lake. In this role you will be responsible for diagnosing, repairing, and maintaining a wide range of household appliances and commercial equipment. Your expertise will help ensure our customers receive prompt, reliable service, enhancing their everyday lives. This position offers an exciting opportunity to apply your mechanical, electrical, and refrigeration knowledge while delivering exceptional customer service.

JORDAN REPAIR SERVICE is a growing service-focused company providing IN-HOME major appliance repair services to a variety of customers. We're results oriented and approach each troubled appliance with the degree of attention to detail that our customers expect. Each customers appliance concern is treated with the respect and kind of professionalism that they deserve. We make sure we provide a "service experience" rather than looking at the customer as a number. We handled thousands of service calls every year from Lutsen to Cloquet and in Wisconsin from Superior to Rice Lake and Spooner. We all work together as a dynamic team and take great pride on customer satisfaction resulting from fixing it the right way on the first trip.

You'll be home dispatched with a well-equipped late model service van stocked with the top 150 repair parts, special repair tools and equipment, and iPhone/iPad. Using our custom software on the iPad, you will service customers throughout the area. Our dispatch team fields calls and schedules customer then dispatches them through to our technicians in a commonsense routing method.

Responsibilities:

-As an Appliance Repair Technician, you are a key member of our team responsible for the quality and efficient installation, maintenance, and repair of appliances and other equipment.

-You also develop new customers by identifying opportunities to sell additional work and additional products/services.

-This position is right for you if you are self-motivated, have a knack for troubleshooting, and effectively manage time to meet deadlines

-Accurately diagnose and repair appliances/equipment in the customer's home

-Provide cost estimates for repairs/installations and collect payment and/or payment information from customers for work performed

-Ensure the efficient use of materials and keep company vehicle and equipment properly serviced, clean, and presentable.

-Complete invoices, daily route sheets, and weekly reports as required

-Perform other duties as needed, which may include cross-training in related positions

-While performing the duties of this job, the employee is occasionally required to stand, walk; sit; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl, and talk or hear.

-Protect the customer’s property and home while working by using safe, damage free work methods.

Qualifications:

-2 years previous experience repairing appliances is a minimum OR successfully graduating an accredited appliance repair technician program.

-Must be at least 18 years of age.

-Proficiency in navigating tablet-based technology

-The ability to safely lift to 50 pounds on a repetitive basis, up to 100 pounds on an occasional basis without assistance, and the physical ability to perform strenuous work under varied circumstances

-Flexible and variable hours (no weekends) typically 30-40 hours per week with occasional overtime.

-Present a neat, clean, professional appearance while interacting with the customer

-High School graduate or equivalent.

-Proficiency in speaking/writing English

-Be able to pass a pre-employment drug/driving/criminal background screening.

-Valid US driver’s license with a clean driving record.

-Be on time to work daily as scheduled.

-Ability to read and troubleshoot electrical schematics required.

-Skills using computer tablet technology proficiently.

-EPA 608 REFRIGERATION CERTIFICATION is desired. Will train the right candidate if other proficiencies meet or exceed requirements.

-Successfully pass our Appliance Repair Technician Exam.

-Technician will provide their own basic hand tools and power tools with specialty tools and equipment being provided for usage by the company.

Benefits:

Paid Time off (PTO) and Paid Holidays for all locations.

Company paid service van

Flexible scheduling during the week

Dispatch from home in the morning, return to home in the afternoon

Company provided specialty tools and equipment

Corporate Credit Card

Paid Continued Education and training

Annual Perfect Attendance Bonus

In-Field tech master support

Compensation: $24.00 - $39.60 per hour depending on qualifications