Program Manager

Job Title: Program Manager Designation: Program Manager Location: Dallas, Texas, US Job Summary We are seeking a highly skilled Program Manager with a strong foundation in Site Reliability Engineering (SRE) to lead and manage complex programs that drive operational excellence and innovation. The ideal candidate will possess a deep understanding of SRE principles and practices, enabling them to effectively bridge the gap between development and operations. This role requires a strategic thinker who can manage multiple projects simultaneously while ensuring alignment with organizational goals and stakeholder expectations. Responsibilities Lead the planning, execution, and delivery of programs, ensuring they meet quality standards and are completed on time and within budget. Collaborate with cross-functional teams, including engineering, operations, and product management, to define program objectives and deliverables. Utilize SRE methodologies to enhance system reliability, performance, and scalability across all programs. Develop and maintain program documentation, including project plans, status reports, and risk assessments. Facilitate regular program meetings, providing updates to stakeholders and addressing any issues or concerns that arise. Implement best practices in project management and SRE to drive continuous improvement in program delivery. Monitor and analyze program performance metrics, making data-driven decisions to optimize outcomes. Act as a mentor and resource for team members, fostering a culture of collaboration and knowledge sharing. Mandatory Skills Strong knowledge of Site Reliability Engineering (SRE) principles and practices. Proficiency in project management methodologies and tools. Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels. Demonstrated ability to manage multiple projects and priorities in a fast-paced environment. Strong analytical and problem-solving skills, with a focus on data-driven decision-making. Preferred Skills Familiarity with cloud computing platforms and infrastructure as code. Experience with Agile and DevOps methodologies. Knowledge of monitoring and incident management tools. Understanding of software development lifecycle (SDLC) and release management processes. Qualifications Bachelor's degree in Computer Science, Engineering, or a related field. Relevant certifications in project management (e.g., PMP, Agile) and SRE are a plus. Proven track record of successfully managing complex programs in a technology-driven environment. About Mphasis Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis’ Front2Back™ Transformation approach. Front2Back™ uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers. Mphasis’ Service Transformation approach helps ‘shrink the core’ through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis’ core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients. Equal Opportunity Employer Mphasis is an equal opportunity/affirmative action employer. We provide equal employment opportunities to applicants and existing associates and evaluate qualified candidates without regard to race, gender, national origin, ancestry, age, color, religious creed, marital status, genetic information sexual orientation, gender identity, gender expression, sex (including pregnancy, breast feeding and related medical conditions), mental or physical disability, medical conditions military and veteran status or any other status or condition protected by applicable federal, state, or local laws, governmental regulations and executive orders. View the EEO in the law poster here, view the EEO in the law supplement here. To view the pay transparency nondiscrimination provision please click here and to view the E-Verify posting click here. Mphasis is committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of disability to search and apply for a career opportunity, please send an email to View email address on click.appcast.io and let us know your contact information and the nature of your request. #J-18808-Ljbffr Mphasis