Security Operations Specialist

Must Haves:

• Strong Customer Service skills
• Have some technical aptitude
• Experience working with cameras and/or alarm systems (not just a straight up security guard though!)

Plus

• SOC Experience huge plus
• Any technical security experience

Job Description: - The Security Operations Center (SOC) is a 24/7 global crisis monitoring and reporting center that provides time-critical indications and warning and command and control for weather-related emergencies, natural disasters, criminal activities, and geo-political crises affecting our colleagues across the global enterprise. The SOC is Huntington’s Central Alarm Monitoring Station and single point of contact for all emergency and non-emergency physical security and safety issues. The SOC documents and reports all necessary information and coordinates communication and/or necessary actions to ensure a proper and timely response to all crisis/physical security incidents. It maintains situational awareness of local, regional, and national events that could impact Huntington colleagues and locations. The SOC operates 24 hours a day, 7 days a week, 365 days a year, ensuring the protection of our Colleagues, Customers, and Company. The SOC is responsible for access control, submits service requests to repair security equipment, and assist with programming for multiple systems. The Security Operations Center Specialist reports directly to the Security Operations Center Senior Analyst but takes tactical direction from Security Operations Center Manager when directed.

Duties and Responsibilities:

• Creates reports and maintains detailed logs of all calls and activities

• Contacts relevant security and non-security colleagues to coordinate response or for assistance resolving issues

• Monitors complex alarm and surveillance systems and coordinates appropriate response to alerts

• Demonstrates excellent customer service skills when answering calls from our field, branch, or home office partners

• Responds to initial emergency issues and coordinates appropriate actions per policy related to the home offices, branch, call centers, and corporate offices

• Demonstrates expert written and verbal communication skills to accurately report incidents dealing with theft, safety, and other threat issues

• Monitors the security & safety for all colleagues, including those who travel

• Monitors access control, burglar alarms, fire safety systems, and CCTV systems and coordinate issue resolution with the enterprise physical security team

• Monitors internet, social media, news, and vendor media sources for global security issues, following protocol in case of an emergency situation

• Performs other duties as may be assigned by the SOC leadership team