Player Support Representative

Responsibilities Provide accurate information and support regarding customer accounts, products, and services Troubleshoot technical issues across computers, tablets, and mobile devices Handle live chat, email communications, inbound calls, as well as occasional outbound calls Communicate promotional offers and updates to VIP customers Identify, advance, and provide feedback on service issues or customer concerns Maintain strict customer confidentiality and data security standards Uphold what we value and remain current on internal processes and protocols Meet daily performance targets (approximately 70 customer contacts across channels) Adhere to SLAs, including responding to chats and calls within 45 seconds Requirements 0-2 years of customer support or call center experience preferred Be at least 21 years of age High school graduate or equivalent experience required; some college coursework preferred Strong problem-solving skills with the ability to think critically and resolve issues efficiently Excellent written and verbal communication skills Strong interpersonal skills with a customer-first approach Comfortable being camera-ready while working Advanced computer proficiency, including Microsoft Office; typing speed of 90+ WPM preferred Experience troubleshooting computers, smartphones, and tablets Diligent with strong grammar, typing, and data entry accuracy Ability to work independently with good judgment and discretion Highly organized with strong time management skills Capacity to excel in a dynamic, high-demand setting Previous technical support experience is a plus #J-18808-Ljbffr