Guest Service Representative 3p-11p

My Place Hotel - Huntersville NC

Schedule: 3-4 shifts per week 3:00 PM-11:00 PM

Job Description

My Place Hotel in Huntersville NC is looking for a dependable friendly and hardworking Guest Service Representative to join our front desk team for the second shift.

We are looking for someone who takes pride in providing excellent customer service works well independently and is willing to help wherever needed to keep the hotel running smoothly.

This is more than just a front desk position. Our team members play an important role in maintaining a clean welcoming safe and comfortable environment for every guest.

Key Responsibilities

Front Desk & Guest Services

• Greet guests professionally and provide a welcoming check-in and check-out experience.

• Manage reservations room assignments payments and guest requests.

• Answer phone calls assist with inquiries and provide information about hotel amenities and local attractions.

• Process guest payments accurately including room charges taxes pet fees and My Store purchases.

• Handle guest complaints professionally and work toward timely resolutions.

• Promote My Place loyalty benefits and provide excellent guest service.

Hotel Operations & Cleanliness

• Maintain a clean and organized lobby front desk coffee station and common areas throughout the shift.

• Assist with hotel laundry including washing drying folding and organizing linens and towels as needed.

• Restock guest supplies coffee station items and My Store merchandise.

• Deliver towels toiletries and other requested items to guest rooms.

• Perform regular property walkthroughs to check cleanliness safety and security.

• Assist with light housekeeping tasks or room cleaning when necessary.

• Report maintenance concerns suspicious activity or guest-related issues to management promptly.

Administrative & Shift Responsibilities

• Handle cash transactions credit card payments and payment authorizations accurately.

• Complete daily shift reports logs and required paperwork.

• Maintain accurate guest records and communicate important updates to the next shift.

• Follow all company procedures regarding guest privacy security and cash handling.

Qualifications

• Friendly professional and customer-service-oriented attitude.

• Dependable attendance and punctuality are essential.

• Ability to multitask and stay organized during busy periods.

• Basic computer skills and willingness to learn hotel reservation systems.

• Strong communication and problem-solving skills.

• Comfortable working independently and taking initiative.

• Willingness to assist with laundry cleaning and other operational tasks when needed.

• Previous hotel or customer service experience is preferred but not required.

Pay & Benefits

• weekly pay through direct deposit

• Cross-training opportunities

• Opportunities for professional growth and advancement

• Supportive and team-oriented work environment

Available Shift

2nd Shift: 3:00 PM-11:00 PM

Currently hiring for 3-4 shifts per week (approximately 24-32 hours) .

Join Our Team!

At My Place Hotel Huntersville every team member contributes to our guests experience. We value employees who are reliable take ownership of their work pay attention to details and are willing to support their coworkers.

If you enjoy helping people take pride in your work and want to be part of a hardworking hospitality team we encourage you to apply!

Required Experience:

Unclear Seniority