IT Support Specialist

About Us : Rehab Medical is on a mission to transform lives through innovative custom mobility solutions. As one of the nation's leading providers of complex rehab technology (CRT), we've empowered over 250,000 people to regain their independence over our 20-year history. Headquartered in Indianapolis Indiana, our award-winning company is recognized for its commitment to growth, ethics, and making a difference. Join our team and become part of a company that values your impact as much as the lives we improve every day.


We hire based on attitude, aptitude, and a drive to succeed, qualities that have awarded us one of Indiana's top places to work. Recently, we've experienced exponential growth so we're looking to expand our dynamic IT Team to support this growth and help us to improve the lives of more than 200,000 mobility users.

If you're looking for a rewarding opportunity where you can work alongside other dedicated individuals who will inspire you to grow your skill sets and advance your career, bring your passion and experience to Rehab Medical!

For prompt communication, we encourage applicants to opt into texting during the application process.

Why You Should Apply:

• Guided Orientation Process at our Headquarters
• Mentorship Onboarding Program
• Employee Recognition Program
• Leadership Development Program
• Continuing Education Opportunities
• Network of Support (health and well-being)

Summary

The IT Support Specialist, under the direct supervision of the IT Manager, shall have responsibility for maintaining function within the company's internal computer systems, including hook-up, diagnosis of problems, and installation or replacement of computer hardware and/or software.

Resposibilities:

• Provides skilled troubleshooting, diagnosis and resolution of problems related to information systems
• Maintains an accurate inventory and record of all company equipment
• Installs new hardware, and other items needed for networks, desktops, etc.
• Logs, assigns, and responds to Help Desk tickets in a timely and professional manner
• Maintains detailed notes of common issues, resolutions, and follow up information
• Notifies company of disruptions to normal service delivery
• Assists in coordinating movement of equipment
• Produces details on Help Desk activity for reporting purposes

Job Knowledge and Skills

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Advanced computer skills
• Strong technical knowledge and troubleshooting skills
• Ability to maintain confidentiality
• Excellent verbal and written communication skills
• Ability to work independently, be detail oriented and organized
• Ability to meet multiple competing deadlines
• Prioritization skills
• Ability to work under pressure

Education and Experience Requirements

• High School Diploma
• Minimum 3 years IT experience

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.